Jensten
Role Template guide - Basil Fry
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Basil Fry (part of the Jensten Group) is excited to announce a brand-new opportunity for an enthusiastic Underwriting Assistant to join their friendly and dedicated Underwriting team.
This is a fantastic chance to develop your underwriting expertise within a market-leading specialist insurance provider.
Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self-storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.
As an Underwriting Assistant, you’ll provide vital support to the Schemes Underwriter and Schemes Underwriting Manager.
Working in a team of 3, and a wider office of 38, you will be based in their modern Leatherhead site, which is in easy walking distance from the station and bus routes.
This is an office-based role, working Monday to Friday, 9:00 am to 5:15 pm.
Key Objectives & Responsibilities Will Include
- Provide day-to-day administrative support to the Schemes Underwriter and Schemes Underwriting Manager.
- Help prepare and process quotes, renewals, MTAs, endorsements, and policy documents with accuracy.
- Collect and check basic risk information from brokers and clients, raising any queries where needed.
- Support the risk assessment process by gathering documents and identifying missing details.
- Keep internal systems and records up to date through accurate data entry and file management.
- Assist with payment monitoring and follow-ups as part of credit control activities.
- Respond promptly and professionally to broker enquiries, ensuring a positive service experience.
- Manage your own workload by prioritising tasks and helping monitor shared inboxes.
- Work closely with the underwriting team to support day-to-day operations and team goals.
- Suggest improvements to processes and customer service as you learn and develop in the role.
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About You
To join us as an Underwriting Assistant, you’ll bring a genuine passion for developing a career in underwriting. You’ll be proactive, detail-oriented, and confident in building relationships with brokers and internal teams.
What We’re Looking For
- Proficiency in Microsoft Office applications (Outlook, Word, Excel).
- Strong organisational skills with exceptional attention to detail.
- Excellent communication skills for engaging with brokers and internal teams.
- Ability to work effectively in an office-based environment (Leatherhead location).
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits – a range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at Work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually
About Us
Basil Fry & Company is a trading name of Jensten Insurance Brokers Limited. Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.
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Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
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