Node4
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About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change
- Original – We think differently, stay curious and innovate
- Driven – We are bold, bring energy and own the outcome
- Engaged – We operate as one, building strong relationships
- 4 More – We always go further for our people, customers and partners
About the role
As Strategic Account Director, you will own, retain and grow a portfolio of Node4’s largest, most strategically important accounts. You will act as the trusted senior advisor to those clients, driving Microsoft-led transformational services while protecting and expanding revenue across an established managed services and infrastructure base.
Reporting to the Vice President – Corporate Accounts, this is a senior client-facing role with ownership of the account P&L, the client relationship and the long-term account strategy. You will orchestrate Node4’s technical, commercial and delivery teams to deliver measurable client outcomes and a genuine long-term partnership.
The remit has two equally important halves. The first is to protect the core: safeguarding and renewing the existing managed services and infrastructure estate so that the service these clients buy from Node4 remains strong and referenceable. The second is to move each account up the value curve — shaping and closing transformational opportunities across AI business processes, Data, Dynamics Business Applications, Azure, modern work and security — converting an infrastructure relationship into a broader transformation partnership.
Responsibilities
Strategic Account Ownership
- Lead the health, retention and growth of a small number of Node4’s largest accounts, owning the account P&L, the relationship and the long-term strategy
- Build and maintain multi-year account plans for every account in the portfolio, with clear ownership of client outcomes
- Safeguard and renew existing managed services and infrastructure revenue, ensuring strong renewals and continued client value
- Act as the voice of the client internally, ensuring Node4 remains aligned to the client’s agenda
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Revenue Growth & Wallet Share
- Deliver revenue, growth and margin targets across the account portfolio
- Grow wallet share by cross-selling, up-selling and originating new whitespace within existing accounts
- Renew and expand the managed services base, hitting net revenue retention and growth targets
- Build and maintain a qualified expansion pipeline in each account
Microsoft-Led Transformation
- Shape and close transformational opportunities across AI business processes, Data, Dynamics Business Applications, Azure, modern work and security
- Build the board-level business case for AI transformation, data, cloud strategy, modern work and security
- Expand clients from infrastructure and networking services into managed and transformational engagements
- Co-sell with Microsoft and key vendor partners, leveraging the Microsoft ecosystem to accelerate growth
Client Relationships & Commercial Orchestration
- Develop trusted C-suite relationships and operate as a senior advisor rather than a supplier
- Influence technical, commercial and delivery teams to build compelling business cases
- Forecast accurately and maintain disciplined pipeline and account governance
- Lead commercial innovation and deal structuring on complex, multi-service opportunities
What will you bring?
- 8+ years in a senior sales / account management role in a digital consultancy, system integrator or IT MSP, selling outcome-based solutions to mid-market and enterprise clients
- 3+ years in a strategic account management / director role, retaining and growing large, complex accounts and owning long-term client relationships
- Track record of growing revenue in existing accounts, renewing a managed services (network and infrastructure) base while cross- and up-selling transformational services
- Experience shaping and selling Microsoft transformational services (Data and AI, Azure, modern work and security services) and co-selling within the Microsoft ecosystem
- Commercial acumen - building board-level business cases, deal structuring, and navigating CRM (e.g. HubSpot / MS CRM); MEDDICC-style qualification
- Trusted-advisor mindset: relationship-led, growth-focused, curious, and able to respectfully challenge client thinking and collaborate across internal teams
- Honours degree in a business or technical discipline
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What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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