Hilton Grand Vacations
Room Attendant
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Full Time Room Attendant - 39 hours per week Team Members are expected to work on a rolling rota that includes regular weekend working.
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
A Room Attendant will be specifically responsible for performing the following tasks to the highest standards in Suites and Lodges:
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Clean guest rooms, bedrooms, living areas, kitchens and bathrooms
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Change and replenish bed linen, towels and guest amenities in line with company guidelines
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Managing guest requests in a timely manner
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Clean public areas as required
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Undertake regular deep cleaning tasks
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Restock and maintain trolley on daily basis
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Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
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Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
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Be environmentally aware
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Dispose of waste accordingly
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Manage guest requests in a timely and efficient manner
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Comply with security policies, fire regulations and all health and safety legislation
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Follow lost property procedures
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Assist in Laundry where required (training given)
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Benefits include free Leisure Club Membership, Go Hilton Team Member travel program – (hotel discounts for team members, family and friends), BUPA, Perks at Work and ComPsych EAP employee programs. Staff accommodation - ensuite rooms available. Transport may be available depending on your location.
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A Room Attendant serving Hilton Grand Vacations Brand is always working on behalf of our Guests and working with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of cleanliness and customer service
- Be physically fit
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Experience in a similar position
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