Hilton Grand Vacations
Room Attendant
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At Hilton Grand Vacations, we pride ourselves on crafting unforgettable experiences for our guests. Our Room Attendants play a crucial role in upholding the high standards our guests expect and deserve. With the chance to work in stunning Suites and Lodges, you'll be part of a team that maintains cleanliness ratings between 95-100% every month. Plus, enjoy fantastic benefits, including free Leisure Club Membership and exclusive hotel discounts through our Go Hilton Team Member travel program!
Full Time Room Attendant - 39 hours per week £12.71 per hour
Team Members are expected to work on a rolling rota that includes regular weekend working.
RESPONSIBILITIES
As a Room Attendant, you'll be responsible for delivering an outstanding guest and member experience by ensuring that rooms are maintained to the highest standards. Your specific tasks will include:
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- Cleaning guest rooms, bedrooms, living areas, kitchens, and bathrooms
- Changing and replenishing bed linen, towels, and guest amenities following company guidelines
- Managing guest requests promptly and efficiently
- Cleaning public areas as required
- Undertaking regular deep cleaning tasks
- Restocking and maintaining your trolley daily
- Reporting any missing or damaged items to the Housekeeping Supervisor and ensuring they are replaced or repaired
- Ensuring all equipment inside and around guest rooms and work areas is in working condition
- Being environmentally aware and disposing of waste accurately
- Aligning with security policies, fire regulations, and health and safety legislation
- Following lost property procedures
- Assisting in Laundry when needed (training provided)
Benefits
Benefits include free Leisure Club Membership, Go Hilton Team Member travel program – (hotel discounts for team members, family and friends), BUPA, Perks at Work and ComPsych EAP employee programs. Staff accommodation - ensuite rooms available. Transport may be available depending on your location.
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QUALIFICATIONS
A Room Attendant serving Hilton Grand Vacations Brand is always working on behalf of our Guests and working with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of cleanliness and customer service
- Be physically fit
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
- Experience in a similar position
Join us and be part of a group that consistently provides a flawless guest experience!
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