Room Attendant

Property: COMO The Halkin

Position: Room Attendant

Base Location: London

Department: Housekeeping

Reporting to: Floor Housekeeper / Head Housekeeper / Executive Housekeeper

Tasks/Responsibilities

• Clean bedrooms, bathrooms, apartments, and guest areas to the standards required
• Restock and replenish bath care products
• Greet guests using their name and title
• Ensure that guests’ personal property requests are dealt with in an efficient and correct manner
• To ensure that guest’s clothing is folded and stored correctly
• Replace all guests’ supplies and stationaries as necessary and to the correct standard
• Be responsible for any keys or spectral link phones assigned to you whilst on duty
• Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard
• Ensure all bed linens are changed and beds are made to standard and towels are replenished
• Replenish bathroom products (e.g. soap, shampoo, tissues)
• Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving
• Ensure allocated rooms are cleaned within the specified time (during shift), this includes both occupied rooms and departures
• Ensure that any damaged/stained linen is to be reported to the Floor Housekeeper
• Report for work on time and dressed in your correct uniform and well groomed
• Being able to maintain effective communication with your supervisors by giving clear and concise information at all times
• Relate to supervisors any issues that may arise
• Assist Floor Housekeeper in maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, and handover
• Understand the daily brief each day for tasks, taking special care on instructions and special requirements
• Report any room discrepancies each day
• Ensure guest corridors are clean
• Report any maintenance faults to the Floor Housekeeper
• Take extra care with V.I.P rooms
• Be vigilant and report any suspicious behavior to the Floor Housekeeper/Duty manager
• Report any rooms that do not require service, are on double lock or do not disturb after 2pm to the Housekeeping Supervisor on duty along with any special guest requests
• Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times
• Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner