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Room Service Waiter Opportunity at The Soho Hotel
Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.
About Us
Firmdale Hotels is a collection of award-winning boutique hotels located in London and New York. We pride ourselves on providing a unique and memorable experience for our guests, with each property showcasing distinctive design, outstanding service, and a commitment to excellence.
About The Soho Hotel
Inspired by one of London's most creative and iconic neighborhoods, The Soho Hotel is a celebration of modern art, bold design, and the vibrant energy that has made Soho famous worldwide. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theater, and music in every direction.
Responsibilities
- Taking and delivering guest orders with efficiency and accuracy.
- Making personalized recommendations to enhance the guest experience.
- Ensuring all room service requests are fulfilled promptly and effectively.
- Maintaining a clean and organized service area.
- Collaborating with the kitchen and other hotel team members to provide seamless service.
- Handling guest inquiries and requests with professionalism and a positive attitude.
- Upholding the highest standards of customer service and hospitality.
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What You Need
- Thrive in a fast-paced environment and handle multiple tasks with ease.
- Deliver precise and accurate service, ensuring every detail meets our high standards.
- A genuine desire to provide outstanding service and create memorable experiences for our guests.
- Efficiently manage orders and communicate effectively with team members and guests.
- Work collaboratively within a team to achieve common goals and maintain a harmonious work environment.
What We Offer
- Competitive salary plus service charge and benefits to be discussed at the venue.
- Access to Stream, our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings, and real-time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative, and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!!
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Awards and Accolades
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2025
- Best Hotels in London, The Telegraph, 2024
- Coolest Hotels in London, The Times, 2024
You can see a full list of our awards and accolades here.
About Firmdale Hotels
Firmdale Hotels was founded in London, in 1985, by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well as restaurants, bars, spas, an online shop, interior design studio, and Laundry facility.
Inclusive Workplace
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Immigration Requirements
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.
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