Working in a Safe Environment

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of suspicious persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Protect the privacy and security of guests and co-workers.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

You’ll Need to Know Your Stuff

• Knowledge of overall hotel operations is essential for this role.
• Knowledge of the property, its configuration, its history is important to understand room allocations.
• Knowledge of Front Office basic procedures such as check-in, check-out, rooming, and telephone etiquette is expected.
• Knowledge of room types, room rates and how to build them is essential (training will be provided).

You’ll Be Expected to Deliver on the Following

• Effectively manage rooms on Queue, mobile check-in dashboard, Nor1 upgrade website, early arrivals and same day allocations.
• Effectively manage room type availability in Marsha, to be able to open and close room categories according to the pick-up of the Hotel on the day.
• Effectively and proactively deal with room’s allocation for the following day and be able to understand the needs and preferences of our Platinum, Gold and other Marriott Rewards Members.
• Being able to liaise with our Events team and make sure that all groups’ allocation is taken care of based on the Group Resume that gets sent out.
• Being familiar with all the applications which contribute to a good execution of the shift, such as Empower, Kaba keys cutting system, Marsha, etc.
• Being able to set up and build new rate codes in Opera in order to avoid interface errors between Marsha and Opera.
• Being able to execute daily operations such as check in, check out and billing in order to support the colleagues at the desk.
• Being able to support with guests luggage if required.
• Being able to cover and support Guest Services if required.
• Cover Front Desk shifts when required.
• Follow all company policies and procedures.
• Perform other duties as assigned to meet business needs.

Your Key Measure for the Role

• Guest Satisfaction Survey Scores
• Brand Standard Audit Scores
• Departmental Goals
• Your performance against your Goals

You Know You’re Doing a Great Job When

• You achieve a minimum of a P rating in your annual performance review.
• You are being recognised by employees for extraordinary product knowledge.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.