Financial Performance

• Support the achievement of departmental budgets and productivity goals.
• Monitor labour costs, payroll, and controllable expenses.
• Identify opportunities to improve efficiency without compromising guest satisfaction.
• Review operational and financial performance and implement action plans where required.
• Support the hotel's commercial goals through effective rooms inventory and operational management.

Quality & Compliance

• Ensure compliance with Marriott operating standards and audit requirements.
• Maintain health, safety, and security standards throughout Rooms Operations.
• Support successful performance in Marriott Health Check Audits and other operational reviews.
• Ensure departmental procedures are followed consistently and effectively.

How to measure success

• Consistently achieve or exceed Guest Voice goal and guest satisfaction scores.
• Deliver memorable guest experiences that drive loyalty, repeat business, and positive reviews.
• Effectively resolve guest concerns and service recovery opportunities, turning challenges into positive outcomes.
• Maintain strong associate engagement and retention through effective leadership, coaching for peak performance, and recognition.
• Identify, develop, and promote talent within the Rooms Division, building a strong future leader.
• Achieve departmental financial objectives, including labour productivity, payroll management, and expense control.
• Maximise operational efficiency while maintaining exceptional service standards.
• Support the hotel's overall profitability through effective planning, resource management, and performance monitoring.
• Consistently meet Marriott brand standards, quality assurance requirements, and audit expectations.
• Ensure Front Office and Housekeeping operations are executed efficiently and in line with company policies and procedures.
• Maintain exceptional standards of cleanliness, presentation, and room readiness throughout the hotel.
• Ensure strong collaboration between Front Office, Housekeeping, Engineering, and other operational departments.
• Deliver a seamless guest journey from arrival through departure.
• Maintain effective communication and planning processes that support daily operations and guest satisfaction.
• Build high-performing teams through visible leadership, accountability, and continuous development.

You know you’re doing a great job when:

• You are expected to be rated in the “Delivering” category reflecting consistent performance, enterprise leadership, and fulfilment of role expectations.
• Are recognised and respected by all stakeholders as a key leader at St Pancras London.
• All business measures are clearly defined, controlled, and achieved.

It’s important that you:

• Perform other related tasks as assigned by leadership.
• Comply with Marriott International Hotels Limited policies and procedures.
• Work the hours as required to do your job but normally not less than your contracted hours.

About Us

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.