Marriott
Rooms Preventative Maintenance Associate - St. Pancras London Autograph Collection
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Position Summary
The Room Preventive Maintenance (RPM) Engineer is responsible for maintaining the physical condition, appearance, functionality, and safety of hotel guest rooms through the execution of a structured preventive maintenance programme. The role focuses on identifying and resolving maintenance issues before they impact guests, ensuring all guestrooms meet brand standards, safety requirements, and operational expectations. The RPM Engineer works closely with Housekeeping, Front Office, and the wider Engineering team to maximise guest satisfaction, minimise room downtime, and extend the life cycle of hotel assets.
Key Responsibilities
Room Preventive Maintenance
- Perform scheduled preventive maintenance inspections in guest rooms and suites.
- Conduct comprehensive room checks covering electrical, plumbing, HVAC, furniture, fixtures, finishes, and equipment.
- Complete preventive maintenance tasks in accordance with hotel engineering standards and maintenance schedules.
- Ensure guest rooms are returned to service promptly and meet established quality standards.
Repair & Maintenance
Diagnose and repair defects relating to:
- Lighting and electrical fittings
- Power outlets and switches
- Bathroom fixtures and plumbing systems
- Air-conditioning and heating controls
- Doors, locks, hinges, and hardware
- Furniture, cabinetry, and wardrobes
- Curtains, blinds, and soft furnishings
- Wall, floor, and ceiling finishes
- Carry out painting, decorating, and minor carpentry works as required.
- Perform minor repairs without the need for external contractors whenever possible.
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Room Quality Assurance
- Inspect vacant rooms and identify maintenance deficiencies.
- Ensure rooms comply with brand standards and hotel presentation requirements.
- Report significant defects requiring specialist repair or replacement.
- Follow up on outstanding maintenance items until completed.
Asset Protection
- Help prolong the life of guest room fixtures, fittings, and equipment through proactive maintenance.
- Monitor the condition of furniture, case goods, bathroom fittings, and room technology.
- Recommend replacement or refurbishment of damaged assets when necessary.
Health, Safety & Compliance
- Ensure all work is completed in accordance with health and safety regulations.
- Maintain safe working practices when using tools, equipment, and chemicals.
- Identify and report potential hazards within guestrooms and guest corridors.
- Support fire, life safety, and compliance inspections as required.
Administrative Responsibilities
- Update maintenance records and work orders accurately.
- Document completed room inspections and corrective actions.
- Assist in tracking preventive maintenance completion targets.
- Report recurring room defects and reliability trends to Engineering Management.
Operational Support
- Support reactive maintenance requests during peak operational periods.
- Assist with room refurbishment projects and capital improvement programmes.
- Participate in emergency response procedures when required.
- Provide engineering support during high occupancy periods and major events
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Your Key Measures for this role
- TripAdvisor
- Brand Standard Audit
- Specific Guest Voice Navigator questions
Company Information
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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