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An opportunity to help shape the future of patient care
At Montu UK, every patient journey relies on more than just exceptional clinicians. Behind every consultation is a team working together to ensure the right clinician is available at the right time, allowing patients to access the care they need without delay.
As our Clinical Operations Coordinator, you will play a key role in supporting the delivery of our clinical services by coordinating clinician capacity, managing rotas and ensuring our multidisciplinary teams can provide a seamless patient experience. Working at the centre of our clinical operations, you will help optimise resources, solve operational challenges and contribute to the continued growth of one of the UK's leading digital healthcare providers.
What is the job?
Keeping healthcare running smoothly takes more than great clinicians. It takes the right people behind the scenes making sure everything is in the right place at the right time.
As our Clinical Operations Coordinator, you'll play a vital role in ensuring patients can access the care they need by keeping our clinical workforce organised, supported and ready to deliver exceptional care. From managing clinician rotas and appointment capacity to coordinating schedules and solving operational challenges, you'll be at the heart of our clinical operations.
Working closely with doctors, consultants, Patient Support and Pharmacy teams, you'll help balance patient demand with clinician availability, keeping clinics running efficiently and proactively identifying solutions before challenges arise. No two days are the same, and if you love organisation, enjoy problem solving and thrive in a fast paced environment, this is an opportunity to make a real impact.
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This is a full time, permanent position, working 40 hours per week.
What will you be doing?
You will help keep our clinical services running efficiently by:
- Building, maintaining and publishing clinician rotas across the clinical team.
- Planning clinical capacity to ensure appointment availability meets patient demand.
- Monitoring clinician utilisation and adjusting schedules to maximise efficiency.
- Managing annual leave, sickness, study leave and other planned absences.
- Coordinating shift changes and rota amendments while maintaining service coverage.
- Identifying future capacity risks and implementing solutions before they affect patients.
- Acting as the main operational contact for clinicians regarding schedules, availability and day to day queries.
- Resolving scheduling and operational issues quickly to keep clinics running smoothly.
- Working closely with Patient Support, Pharmacy and Clinical teams to deliver a seamless patient journey.
- Supporting the onboarding of new clinicians, including diary setup, rota planning and system access.
- Producing reports on clinician utilisation, appointment capacity and operational performance.
- Analysing trends to support workforce planning and continuous improvement.
- Escalating operational risks or staffing concerns where appropriate.
What do you need?
We're looking for someone who enjoys bringing order to busy environments, can think ahead and is confident in managing multiple priorities.
You'll ideally have:
- Experience in healthcare operations, clinic coordination, workforce planning, rota coordination or medical administration.
- Experience managing rotas, schedules, diaries or operational planning in a fast paced environment.
- Excellent organisational skills and the ability to prioritise competing demands.
- Strong communication skills with the confidence to build relationships across clinical and operational teams.
- Good IT skills, including experience using scheduling systems, spreadsheets or clinical software.
- A proactive, solutions focused mindset with strong analytical skills.
- The ability to stay calm under pressure and adapt quickly to changing priorities.
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What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) plus usual bank holidays.
- Pension Matching: Up to 5% employer matching contributions.
- Flexibility and Wellness: Work from home options, cycle to work scheme, private healthcare and more.
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact.
- Enhanced Maternity & Paternity Leave.
About Us
Montu UK is a leading digital health company specialising in cannabis based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.
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