Coca-Cola HBC
Route Settlement Associate
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DEPARTMENT: Finance
REPORTS TO: RS, Billing & Disputes Team Leader
Purpose of the Job:
Verifies that all relevant documents have been received from the proper sources (Warehouses - checkers - Drivers) Ensures that all documents received on the same day are sent (Scan documents) to the Group Route Settlement Team Finding and sending documents through the physical file
Key Results Areas & Contributions
LEAD
- Actively supports and assists the task of Group level RS (Route Settlement) Team
- Ensures that all necessary documents are received and scanned daily
- Finds and sends all necessary documents required for the settlement of disputes on the basis of SLA's
PARTNER
- Partners with Group level Team, Finance, Commercial, Warehouses & Logistic Country Functions to improve level of customer service & work efficiency.
- Liaises with other key stakeholders as required regarding financial controls and regulatory compliance.
- Establish and maintain effective working relationships with all employees across all Group level departments, in Country finance/logistic and transportation companies with related drivers
- Build and support positive collaborating atmosphere within the team
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INNOVATE
- Adopts and applies the best techniques for work optimization
- Shares best practices with the team and across stream, proactively improves processes
- Drives improvement projects across the stream.
MANAGE
- Ensures with the warehouse, checkers, and drivers that they have received all the necessary documents to complete the Settlements
- Finalizes the daily sending of all necessary documents to the Group RS team to complete the settlements through scanning.
- Interacts with warehouse, transportation companies and Group level Account Receivables to get all necessary information for the finalization of the shipments
- Checks that all invoices from each shipment have been received by the transport companies
- Sends all supporting documents to the Group RS team to resolve customer disputes based on SLA's
- Archives naturally all shipments/ documents and ensuring their integrity.
- Checks all the documents that printed out by the Group RS team, archive them naturally and sends the originals by courier to the customers
- Maintains active cross- stream/ team communication
- Support onboarding of newcomers
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DELIVER
- Target finalization of sending shipments/ documents and follow up of the remaining unsettled
- Ensure Audit compliance.
- Ensure that company policies and local country tax requirements are adhered.
- Ensure high level of internal and external customer satisfaction.
Requirements
Knowledge
- 2nd level education. University degree is advantage
- Fluency in English
Experience
- Experience with team collaborations is a plus
- Experience with service delivery to internal and external customers within SLA’s.
- Experience and knowledge of SAP system is advantage
Skills
- Time management
- Problem solving
- Customer focus
- Drive for results
- Process management
- Negotiating
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, colour, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
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