Westfield Health
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Two brands. One team.
ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
Senior Performance Manager
Navigate the unknown. Lead the people who never stop.
Have you ever walked into a gym and felt it was designed for someone else? We have. And it’s one of the things we’re determined to change.
London doesn’t sit still, and neither does this role. As Senior Performance Manager, you’ll lead the on-site and strategic delivery of wellbeing services for our flagship corporate account, directing four gyms, a swimming facility, and a multi-use games area, while managing the people, budgets, and client relationships that keep it all moving. Half operator, half strategist, you’ll turn everyday moments into measurable impact: coaching a diverse team, reporting to executive stakeholders, and building the internal communities that make wellbeing stick. This is a high-visibility seat for someone who reads terrain fast and keeps everyone moving forward with them.
Good enough isn’t something you’re comfortable with. Neither are we.
THE ROLE
Location: London, United Kingdom (Onsite)
Language Requirements: Fluent English
Salary: £55,000
Benefits: Health Cash Plan, Pension scheme, Annual Leave up to 25 days, Cycle to Work Scheme, Annual Pay Review, Targeted Learning and Development opportunities.
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Contract Type: Full-time, 12 months Fixed Term Contract
Closing Date: 14th August 2026
WHAT YOU BRING
- Bachelor’s degree in Kinesiology, Sports Science, Health & Exercise Studies, or a closely related field
- Minimum of 5 years’ strength coaching or personal training experience within premium environments
- Proven track record managing and upskilling teams of fitness, health, or sports performance professionals
- Demonstrable experience handling complex stakeholder relations, annual budgets, and multiple operational projects simultaneously
- Industry-standard certification (e.g. CSCS, Certified Exos Performance Specialist, FMS) plus active CPR/AED certification
- Advanced communication skills, with the ability to simplify complex data for executive and C-suite review
- Exceptional customer service instincts, with client satisfaction as a top operational priority
- Comfortable managing ambiguity and adapting strategy across cross-regional initiatives
WHAT YOU’LL OWN
01 Operational Leadership & Facility Excellence
- Direct daily operations across four gyms/studios, a swimming pool facility, and a Multi-Use Games Area, upholding standards of safety, cleanliness, and technical function
- Lead an extended team via senior site leaders acting as direct reports across each space
- Safely instruct, motivate, and assist clients in reaching their fitness and wellness goals
- Oversee site-level staffing plans and operational frameworks to ensure strict alignment with contractual obligations
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02 Team Architecture & People Management
- Provide direct management, mentoring, and support to a diverse team of Performance Coaches
- Conduct regular performance evaluations and maintain developmental documentation
- Foster a supportive, high-performing team culture rooted in positive behaviours and collective rituals
- Guide staff to deliver exceptional customer experience, blending quality frameworks with creative autonomy
03 Strategic Client Partnerships & Stakeholder Navigation
- Serve as the primary day-to-day point of contact for corporate client leadership
- Ensure proactive communication and alignment with the client’s evolving needs
- Partner with leadership teams to align joint business plans and eliminate operational friction
- Consistently exceed contract expectations
04 Data Analysis, Financials & Reporting
- Evaluate site-level operations, team performance, and client metrics against Rova Health and client objectives
- Compile, analyse, and present operational data and impact metrics to executive stakeholders on a monthly basis
- Take complete accountability for the management of site-specific annual budgets and commercial objectives
05 Events & Internal Communities
- Lead cross-functional engagement activities, such as educational events and wellness fairs, to drive campus-wide awareness
- Innovate and run targeted activations (challenges, leader boards, recovery labs) to increase service visibility among new employee cohorts
WHAT HAPPENS NEXT
- Your application will be reviewed by the hiring team
- Two stage formal interview
- Offer made
- Background and Security Checks
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