Roving Assistant Facilities Manager

ASSISTANT ROVING FM

💎HYBRID

📍LONDON

We're looking for an exceptional Assistant Roving Facilities Manager to join a growing team to support a diverse portfolio of commercial clients across London.

This isn't a role for someone who simply manages buildings it's for someone who excels at building relationships. We're seeking a confident communicator who enjoys working with people, understands how to develop trust with clients, and can balance multiple priorities while delivering an outstanding customer experience. You'll become a trusted point of contact for a varied client portfolio, ensuring their properties are safe, compliant and operating efficiently, while providing a visible, professional and proactive Facilities Management service.

👉WHAT YOU'LL BE DOING...

Your focus will be on developing strong client relationships while ensuring the smooth delivery of Facilities Management services across your portfolio.

Key responsibilities include:

• Building and maintaining excellent relationships with clients, becoming a trusted advisor and first point of contact.
• Conducting regular client meetings and site visits to review property condition, service delivery, compliance and overall customer satisfaction.
• Producing clear, accurate and timely management reports for clients and senior management.
• Preparing annual property budgets and monitoring expenditure throughout the year.
• Validating invoices and ensuring expenditure is accurately managed, highlighting significant costs or quotations where appropriate.
• Raising and managing reactive and planned works through the helpdesk system, obtaining quotations and coordinating approvals.
• Managing supplier performance through regular review meetings, KPI monitoring and service evaluations.
• Ensuring contractors work safely, with appropriate permits and health and safety procedures in place.
• Carrying out detailed property inspections using company reporting templates and following agreed inspection schedules.
• Maintaining accurate property information, compliance records and documentation across company systems.
• Supporting statutory compliance by ensuring inspections, certifications and remedial actions are completed within required timescales.
• Assisting with business continuity planning and emergency evacuation procedures where required.
• Raising and maintaining work orders, ensuring contracts are updated to reflect annual increases or service variations.
• Working collaboratively with colleagues to ensure consistent service delivery across all client accounts.
• Completing all required professional development and mandatory training.