Roving Facilities Manager

💎 Hybrid

📍 London

We are seeking a Roving Facilities Manager to support clients across a diverse portfolio of demised commercial properties throughout London. You'll provide a proactive, customer-focused Facilities Management service, ensuring occupier-managed spaces are safe, compliant and well-maintained while building trusted, long-term relationships with clients.

👉 What You'll Be Doing...

You'll take full responsibility for delivering Facilities Management services across a varied portfolio, ensuring exceptional client satisfaction and operational excellence.

Key responsibilities include:

• Managing and developing strong client relationships, acting as the primary point of contact and trusted advisor.
• Conducting regular client meetings and site visits to review building condition, service delivery, compliance and overall customer satisfaction.
• Taking ownership of multiple commercial properties, ensuring all aspects of Facilities Management are delivered to the highest standards.
• Preparing and presenting clear, accurate management reports for clients and senior stakeholders.
• Producing annual service charge and operational budgets, monitoring expenditure and identifying opportunities for cost efficiencies.
• Validating invoices, managing expenditure and reviewing quotations to ensure value for money.
• Managing reactive and planned maintenance through the CAFM/helpdesk system, coordinating contractors and ensuring works are completed within agreed timescales.
• Overseeing supplier performance through KPI reviews, service meetings and contract management to ensure consistently high standards.
• Ensuring contractors work safely, with appropriate permits to work, RAMS and health & safety procedures in place.
• Carrying out detailed property inspections, identifying maintenance requirements and driving remedial actions through to completion.
• Maintaining accurate property records, compliance documentation and statutory certification across company systems.
• Ensuring all statutory compliance requirements are met, including managing inspections, certifications and remedial works within required deadlines.
• Supporting business continuity planning, emergency preparedness and fire safety procedures across the portfolio.
• Managing work orders, contract variations and annual contract reviews to ensure accurate service delivery.
• Identifying opportunities to improve service delivery, operational performance and client satisfaction.
• Working collaboratively with internal teams to ensure a seamless and consistent service across all client accounts.
• Keeping professional knowledge up to date by completing all mandatory training and continuing professional development.