Express Solicitors
RTA PA
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PA
Road Traffic Accidents
About Us
Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.
We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.
Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.
The Role
Our RTA team is currently looking for a Personal Assistant to support a Partner within the well established department.
The ideal candidate must have legal secretarial experience within personal injury. Excellent knowledge of Microsoft Office packages, and a strong command of English spelling, punctuation and grammar are both essential. An audio typing speed of 65+ wpm is a distinct advantage. The PA is expected to be pro-active and to use a high degree of self-management and initiative.
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Responsibilities
- To prepare correspondence and documents through audiotyping and word processing.
- To administer daily digital filing and the opening, closing, storage and retrieval of client files.
- To prepare correspondence and enclosures for despatch if required.
- To make appointments, arrange meetings and manage diaries
- To provide support to other secretaries and the administration team as required.
- To attend to clients both in person and on the telephone to provide support in a professional and friendly manner, in keeping with the firm’s standards for client care.
- To undertake any specific training as and when required.
- To ensure the confidentiality of all clients’ documentation and information.
- Help us live our service promise and deliver excellent levels of client care.
Person Specification
- Demonstrable legal secretarial experience
- IT literate
- Strong comprehension of English spelling, punctuation and grammar
- Acute attention to detail
- Excellent word processing and audio typing skills
- Exceptional customer service skills, including professional and friendly telephone manner.
- Experience of working in a Personal Injury law firm, or civil litigation firm is advantageous
- Previous experience of working in a fast paced environment
- Prior exposure to Proclaim case management system is desirable
- Audio typing speed of 65+ words per minute
- Previous experience of working with court forms and creating pleadings
- Use of digital dictation, ideally Diktamen would be beneficial
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Salary & Hours
- Salary of £27,000 to £30,000 dependent on experience
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
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Hybrid Working
3/2 hybrid working pattern after probation.
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23 Days Holiday
Rising to 26 days, plus bank/public holidays.
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Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
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Looking After Your Health
Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
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Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
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Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills