Elite Circle Concierge
Russian-Speaking Client Relationship Manager (Remote)

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Russian-Speaking Client Relationship Manager (Remote)
Location: Remote
Company: Boutique Luxury Travel & Concierge Company (UK)
We are a boutique UK-based travel and concierge company specialising in creating exceptional travel experiences for discerning clients. As our business continues to grow, we are looking for a Russian-speaking Client Relationship Manager to join our remote team.
If you are passionate about travel, thrive in a fast-paced environment, and enjoy delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities
- Manage client communications via chat and messaging platforms.
- Respond promptly and professionally to client enquiries.
- Prepare travel quotations and make bookings for flights, hotels, transportation, restaurants, events, and attractions.
- Handle last-minute requests and changes efficiently.
- Support day-to-day back-office operations.
- Deliver a seamless, high-quality experience for every client.
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What We're Looking For
- Fluent in Russian and English (spoken and written).
- Preferably based in South America, as the role requires working until approximately 10:00 pm–11:00 pm UK time, however, all candidates will be considered who is happy to work these hours.
- Willing to work weekends as part of a rotating schedule.
- Excellent attention to detail.
- Strong organisational and multitasking skills.
- Quick thinker with excellent problem-solving abilities.
- Able to adapt to different clients and changing situations.
- Professional, polite, and customer-focused.
- Comfortable working under pressure and handling urgent, last-minute requests.
- Previous experience in customer service is essential.
- Experience in the travel industry is preferred.
- Knowledge of the Sabre GDS is an advantage.


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What We Offer
- An exciting opportunity to build a career in the luxury travel industry.
- Comprehensive training, including Sabre training if required.
- Fully remote role with the flexibility of working from home.
- Opportunity to participate in FAM (Familiarisation) trips to experience destinations and travel products firsthand.
- Supportive, friendly team with opportunities for growth as the company expands.
If you're passionate about travel and enjoy creating exceptional experiences for clients, we'd love to hear from you. Please apply with your CV and a short introduction explaining why you'd be a great fit for our team, as well as your salary expectations.
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