Lancashire Constabulary
S26-358 ICT Client Support Officer (LC5-6)
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Lancashire Constabulary ICT Client Support Officer
Lancashire Constabulary is seeking a proactive and customer-focused ICT Client Support Officer to join our Digital Services Department.
Technology plays a vital role in modern policing, enabling officers and staff to protect communities, respond to incidents and investigate crime effectively. As an ICT Client Support Officer, you will provide high-quality technical support and customer service to users across the organisation, helping to ensure that critical systems and devices remain operational and available.
This role is temporary for 6 months.
Key Responsibilities
- To provide 2nd line ICT support to the organisation
- To be responsible for the maintenance, fault diagnosis, repairs and upgrades of ICT equipment and services across the
- To provide technical advice and support to customers, stakeholders, and ICT staff in order to maximise system performance and to facilitate the implementation of changes and new products / applications.
- To adhere to systems of internal control operating within Client Support, ensuring compliance with Constabulary policies and ICT National
- To contribute to the design, installation, and support of ICT systems, including the specification of equipment requirements.
Please see the attached job specification for further details.
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Skills And Experience
- ITIL Foundation Certificate or willingness to work towards with 12 months
- Knowledge of Client Support discipline
- Experience and knowledge of current IT infrastructure, applications, and systems
- Experience of and the ability to engage with a wide range of stakeholders, internally and externally
- Experience of communicating effectively across a wide spectrum of people, both individually and in groups
Vetting And Medical
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
Benefits
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
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Closing date
Friday 9th October 2026 at 12pm
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
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