Codeconvergence Limited (CCL)
SACM Consultant
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Job Description:
Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.
Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organisation.
Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.
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- Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance.
Lead the end-to-end SACM lifecycle, including:
- Planning
- Identification
- Control
- Status accounting
- Verification
- Audit of configuration item and service assets data.
Establish and optimise CI data maintenance processes, leveraging:
- Discovery tools
- System integrations
- Automation
- Controlled manual updates
To ensure data quality, integrity, and compliance.
Manage configuration governance, assurance, and compliance activities, including:
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- Regular configuration audits
- The remediation of identified data quality issues.
Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organisational and compliance requirements.
Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve:
- Automation
- Data integrity
- Configuration visibility
- Operational resilience.
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