Job Location:

London, UK/ Hybrid

Job Type:

FTE/6 Months Contract

Job Description:

• Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.
• Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organization.
• Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.
• Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance.
• Lead the end-to-end SACM lifecycle, including planning, identification, control, status accounting, verification, and audit of configuration item and service assets data.
• Establish and optimize CI data maintenance processes, leveraging discovery tools, system integrations, automation, and controlled manual updates to ensure data quality, integrity, and compliance.
• Manage configuration governance, assurance, and compliance activities, including regular configuration audits and the remediation of identified data quality issues.
• Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organizational and compliance requirements.
• Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve automation, data integrity, configuration visibility, and operational resilience.