BettingJobs is working with a well established iGaming exchange seeking to expand their remote based team with a proactive Safer Gambling Analyst.

Remote from UK or Ireland. This role is shift based and requires weekend work.

The SG Analyst, is responsible for identifying, assessing and interacting with customers who may benefit from additional safer gambling support. The role involves reviewing customer activity reports and risk indicators, undertaking proportionate safer gambling interventions, and ensuring appropriate customer protection measures are applied in line with company policies, safer gambling principles and regulatory requirements.

What will I be doing?

Customer Risk Identification & Assessment

• Review customer accounts, identified through the Safer Gambling risk model, reports, alerts, inbound communications and other sources that highlight potential risk.
• Analyse customer activity onsite, including deposits, losses, frequency, intensity, changes in behaviour and use of safer gambling tools.
• Consider relevant customer information and previous interactions when assessing the level of potential risk.
• Identify customers requiring immediate intervention or additional protective measures.
• Maintain a consistent and proportionate approach to customer risk assessment.
• Conduct timely and appropriate safer gambling interactions with customers.
• Use effective questioning techniques to understand the customer's gambling behaviour, circumstances and level of risk.
• Provide appropriate safer gambling information, tools and support.
• Discuss and encourage the appropriate use of deposit, loss and other safer gambling limits where relevant.
• Escalate complex or high-risk cases to the Safer Gambling Manager where appropriate.
• Inline with company processes, maintain accurate, clear, consistent records of all safer gambling reviews and interventions.
• Clearly document the evidence considered, customer responses, decisions made and actions taken.
• Ensure customer records provide a clear audit trail demonstrating how decisions were reached.
• Support the development of best practice within the Safer Gambling team.
• Participate in quality assurance, calibration and team learning sessions.