Job Title: Safer Gambling Officer

Function/Department: Compliance operations

Reporting To: Senior Safer Gambling Officers

Location: Dundalk HQ, Ireland remote, UK remote, Gibraltar Hybrid (No relocation available, you must be based in any of the above locations prior to applying)

Role Purpose

Due to continued growth, we are excited to bring these new positions to the market!

Support the Safer Gambling team by ensuring that our customer base is managed in line with regulatory requirements, with the aim of ensuring the safety of the business and its products from both financial and legal risks. Reporting directly to the Senior Safer Gambling Officers, the successful candidate will be working closely with them to ensure consistency and high quality in work processes. Working closely alongside the AML team, CDD Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess Safer Gambling risks.

Key Responsibilities

• Conduct a series of processes and procedures required to meet our regulatory Anti-Money Laundering and Safer Gambling obligations for both digital and Retail customers.
• Monitor player activity to identify if behaviours are indicative of potential gambling related harm and taking the necessary actions based on the risk presented by the customer.
• Interact with our customers through a variety of channels to ensure that their activity remains affordable and they are not at risk of harm, tailoring the interactions based on the level of potential harm exhibited.
• Monitoring customers spend against their known income and/or documents where available to assess customer affordability.
• Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review.
• Support the development of safer gambling risk-based policies, procedures and processes.
• Manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
• Support the delivery of required education & training for staff.
• Responsible for updating and maintaining departmental Safer Gambling processes and documents.
• Act as the first point of contact for staff and external authorities on Safer Gambling related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.
• Assistance in general compliance enquiries of a safer gambling nature.
• Perform ad-hoc tasks and reports.
• Work closely with the Senior Safer Gambling Officers on a daily basis to achieve goals, share best practices and implement new processes.