Citizen
Safer Neighbourhoods Team Leader
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Exciting New Role at Citizen!
Are you a passionate housing professional looking to make a real difference? Do you enjoy working with communities and ensuring positive outcomes for residents and customers? If so, we'd love to hear from you.
This is an excellent opportunity for someone with a background in delivering and leading in a high‑quality Anti‑Social Behaviour (ASB) service across Citizen’s communities.
With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen
Position: Safer Neighbourhoods Team Leader
Salary: £56,385 per year
Location: Birmingham, 4040 Lakeside, B37 7YN
Hours: Permanent, Monday – Friday, 37 Hours Per Week
Key Responsibilities:
- Lead and manage the Safer Neighbourhood Officers, ensuring clear expectations, effective supervision, and high-quality case management and tenancy enforcement.
- Provide expert guidance on complex or high-risk ASB cases, supporting consistent and lawful practice across the team.
- Ensure all ASB casework is accurately recorded, progressed within agreed timescales, and supported by appropriate evidence and documentation.
- Authorise and oversee the use of ASB enforcement tools (e.g. Injunctions and possession action) and attend court where required.
- Promote and support community reassurance and safety initiatives.
- Represent Citizen at multi-agency meetings such as case conferences working collaboratively with police, local authorities, safeguarding teams, and community partners.
- Use performance data, resident feedback, and case insights to inform operational decisions and contribute to service improvement discussions.
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Qualifications and Experience:
- Experience managing or leading ASB or neighbourhood casework within housing, local authority, policing, or community safety settings.
- Strong understanding of the Anti-Social Behaviour, the new Crime and Policing Act 2026 and related enforcement tools.
- Evidence of continuous professional development related to housing, community safety, ASB, or neighbourhood management.
- Strong leadership skills with the ability to motivate, support, and develop staff.
- Training in safeguarding, risk management, or trauma-informed practice (or willingness to undertake).
- Formal ASB, housing law, or enforcement-related training (desirable).
- CIH (Certificate In Housing) qualification or willing to work towards.
- Full UK driving licence.
Manager’s Quote:
This is an exciting opportunity to lead a team of specialist ASB officers and to shape the service to meet the needs of our customers across the various regions in which we work and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to our customers.
What We Offer:
Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
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Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits:
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Employee Development: Access to training programs and career development resources.
Find out more here: [Citizen | Benefits](Citizen | Benefits)
Company Culture:
We will be an employer of choice and invest in our people. To deliver the best services for our customers, we need employees who are passionate, committed, and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: Midday 12th October 2026
Interview date: W/C 19th October 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
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