Dräger UK & Ireland
Safety Service Contracts Specialist- Maternity Cover
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Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
- Utilise CRM and SAP to investigate customer installed base and purchase history to find area of opportunity for any new service contract opportunities.
- Create service propositions for customers based on value rather than cost, alongside the Account Manager where necessary.
- Ensure new service business sales and profit targets are met.
- Ultimately working towards achieving Draeger’s annual Safety Service targets of new and renewal business. Ensuring high levels of retention as well as generation of new service contract business.
- Actively contact customers with the aim to generate further business and create/close open opportunities.
- Ensure accurate levels of management reporting communicated on a monthly basis. Ensuring all Commercial and Sales Management teams fully understand current levels and future expected performance of new service contract business.
- General administrative housekeeping of Draeger’s installed base to ensure accurate reflection of current customer product status.
- Contact all customers on our database who have never had a service contract and create selling opportunities on Draeger solutions.
- Contact all customers on our database who have not renewed service contracts in the last 13 months and create selling opportunities.
- Customer account management and Account Manager support for all new service enquiries.
- Follow up customer leads from marketing campaigns and exhibitions.
- Support the internal and external account managers with customer activities relating to service.
- Identify and resolve (potential) conflicts with customers.
- Utilising Draeger’s CRM database at the lower end of our customer base to drive FGDS Product Business - Review, access and follow up all quotations under £50,000 where there is not a direct opportunity being driven by an Account Manager.
- Ensure quote status’ are kept up to date, opportunities are created, Account Management time is allocated or quotations are directly driven to orders by direct contact with customers.
- Telephone enquiry handling.
- Basic order management call handling.
- Delivery of objectives as agreed with manager.
- Management and compliance of key team tasks.
- Maintain and improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests with respect to pricing, delivery, and product requirements.
- Assist with logistics.
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Shared responsibilities
All employees have a responsibility:
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
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Reporting Relationships
- Manager
- Service Growth Manager
Size of team/environment
Close team of people, working alongside wider Commercial Operations departments.
Role Requirements
Education/Qualifications
- Educated to higher national education level or proven experience in a similar industry.
Related Experience
- Experienced and highly confident in phone-based business to business communication
- Experience of selling Services or solutions would be advantageous
- Experience of working to targets
- IT knowledge: MS Office, specifically CRM365 (or equivalent)
- Customer orientation
Skills, Special Competencies
- Ability to build rapport with customers and colleagues
- Ability to close an opportunity
- Able to handle a diverse range of tasks
- Excellent communication skills
- Empathy
- Eye for detail/accuracy.
Dräger’s Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
Dräger’s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!
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