eTeam
Sales Account Coordinator
London
Posted about 20 hours ago
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Job Title: Sales Account Coordinator
Location: London, E1 8FA, UK
Job Type: Full-time contract, 6 Months
Work Model: Onsite
Summary:
- Looking for an Account Coordinator to work directly with our restaurant partners.
- We are looking for someone with strong written and verbal communication and problem-solving skills, who thrives in a fast-paced environment and is passionate about customer service.
- The Account Coordinator will work with Client restaurants to provide the support, tools, and resources they need to have a top-notch experience and succeed on the platform.
- The Account Coordinator will provide exceptional customer service for Client restaurants and will leverage restaurant feedback to contribute to the development of the Account Management program.
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Responsibilities:
- Manage day-to-day communication with portfolio of Client restaurants
- Respond to inbound restaurant support issues and inquiries professionally and compassionately
- Assist in ongoing technical setup and account changes, while ensuring tools and resources are best utilized and well understood by our restaurant partners
- Provide ongoing education to restaurants on the Client product and features
- Execute on distribution of scaled and personal email communications to restaurants.
- Analyze and report trends from restaurant feedback, to contribute to process and service improvements.
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Requirement:
- At least one year of professional work experience in support, sales, vendor management, or account management (relevant internships considered).
- Effective written and verbal communication skills, with the ability to interact with restaurant partners over email, phone, and in person
- Personable, highly organized, and patient approach to communication and issue resolution
- Operational and analytical aptitude to help build, inform, and execute on business process
- Customer service-related experience.
- Self-motivation and drive to exceed expectations.
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