The Knowledge Academy
Sales Account Manager
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Company Description
The Knowledge Academy is a global leader in delivering high-quality training and certification courses across a wide range of fields. Established in 2009, the company has successfully provided learning solutions to clients in over 190 countries through classroom-based, live online, and eLearning formats. Partnering with renowned organizations like Microsoft, AXELOS, and PeopleCert, The Knowledge Academy offers globally recognized certifications. With experienced instructors offering practical insights, the organization is dedicated to empowering professionals and businesses worldwide. Committed to lifelong learning, it provides post-course support to ensure continued success.
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Role Description
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We are seeking a dedicated Sales Account Manager for a full-time, on-site position located in Bracknell. In this role, you will engage with clients to understand their needs, offer tailored training solutions, and ensure customer satisfaction. Your day-to-day responsibilities will include:
- Managing client accounts
- Generating leads
- Building long-lasting relationships with clients
- Providing exceptional customer service
You will represent The Knowledge Academy's values and work collaboratively with internal teams to achieve sales targets and deliver excellent service.
Qualifications
- Proven skills in Account Management and fostering strong client relationships
- Proficiency in Customer Satisfaction and Customer Service practices
- Strong ability in Lead Generation and identifying new business opportunities
- Excellent Communication skills, including verbal and written, for effective client and team interactions
- Strong organizational and time-management skills to handle multiple accounts and responsibilities
- Self-motivated and goal-oriented with the ability to thrive in a fast-paced environment
- Experience in sales or training solutions
- Relevant qualifications or certifications in sales, business, or a related field are an advantage
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