Job Summary

As an Internal Sales Account Manager, you will be responsible for managing customer accounts on a daily basis, developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Key Responsibilities

• Manage a portfolio of customer accounts to achieve long-term success through growth and profitability.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers’ individual needs.
• Generate new profitable business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Report on the status of accounts and transactions.
• Achieve sales account targets, aligned with company objectives.
• Liaise with materials and warehouse team to ensure a positive customer experience.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Liaise with suppliers where necessary.
• Resolving any invoice queries raised by the customer.
• Aiding our AR department when needed to get outstanding invoices paid.
• Review of any open quality concerns.