SBR (Southbourne Rubber)
Sales Administrator
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SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.
Job Responsibilities
Sales & Order Processing
- Process customer orders accurately and in a timely manner
- Prepare and issue quotations in line with company pricing and guidelines
- Maintain and update customer records within CRM/ERP systems
- Track and manage order progress from enquiry through to delivery
- Ensure all sales documentation is complete and compliant
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Customer Support
- Act as a first point of contact for customer enquiries via phone and email
- Provide product, pricing, and delivery information to customers
- Resolve or escalate customer queries, complaints, and order issues
- Build and maintain strong relationships with key customers
Skills
- Strong organisational and administrative skills
- Excellent attention to detail and accuracy
- Strong communication and customer service skills
- Ability to manage multiple priorities and meet deadlines
- Good IT skills, including Microsoft Office (especially Excel) and CRM systems
- Commercial awareness and understanding of the sales process
- Problem-solving and proactive approach
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Desirable
- Previous experience in a sales administration, customer service, or office support role
- Experience working within a manufacturing, distribution, or commercial environment
- Familiarity with ERP/CRM systems
- GCSEs (or equivalent) in Maths and English; further qualifications are advantageous
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