Lioncroft Wholesale Ltd
Sales Administrator
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Role Overview
The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records, and ensuring smooth day-to-day sales operations.
Key Responsibilities
Order Capture, Entry, and Management
- Collating orders received by the wider team across the business, sense checking, and entering into Orderwise
- Ratifying e-commerce orders and processing
- Working with the wider team to manage stock issues to ensure order fulfillment
- Working with the delivery team to hit customer delivery requirements
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Customer Service
- Managing inbound customer sales queries via phone and email
- Credits and returns
- Handling complaints
- Credit management and aged debt
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Telesales
- Ad-hoc outbound call activity based on specific campaigns/requirements
- Some proactive prospecting
Requirements
- Previous customer-facing experience with the ability to handle customer queries
- Strong attention to detail
- Ability to work accurately and independently
- Excellent verbal, written, and interpersonal skills
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