Certainly Wood
Sales Administrator
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Certainly Wood is Hiring: Sales Administrator
Location: Herefordshire (Office Based)
Salary: £30,000 per annum (pro-rata)
Hours: Full time (September–March) / Part time, 3 days per week (April–August)
Certainly Wood is seeking a Sales Administrator to join our team in Herefordshire.
About the Role
As a Sales Administrator, you will support our sales function across both trade and non-trade accounts, handling order processing, customer enquiries, and the preparation of accurate quotations, while maintaining a high standard of customer service and operational efficiency. As the business is busier over the winter months, this role is full time from September to March, reducing to part time (3 days per week) from April to the end of August, reflecting our quieter summer period.
Key Responsibilities
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- Act as the main point of contact for key trade customers, managing more complex account queries and pricing negotiations
- Process customer orders accurately and efficiently
- Handle incoming sales enquiries via phone and email
- Prepare and issue quotations in line with pricing structures and company guidelines
- Maintain strong relationships with customers and provide ongoing support
- Liaise with internal departments to ensure smooth order fulfilment
- Produce monthly performance reports, tracking sales activity and key metrics
- Collaborate with the marketing department to support marketing planning and campaigns
- Undertake other administrative tasks depending on business requirements
Key Skills and Experience
- Proven experience in a sales administration, account management, or trade/B2B customer service role
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Confident using Microsoft Office and order processing systems
- A collaborative team player
- Confident handling trade customers, including pricing discussions and more complex account queries
- Customer-focused and professional
- Willing to work full time in winter and part time (3 days per week) in summer, in line with seasonal business needs
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What We Offer
- A welcoming and supportive working environment
- Private health insurance after 12 months of employment
- 28 days holiday per year, plus an additional day for your birthday
- Company pension
How to Apply
To apply, please send your CV to Sandra Taylor at staylor@certainlywood.co.uk.
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