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Sales Administrator Apprentice
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Job Title
During this apprenticeship, you will begin in the sales department, learning how to answer calls correctly and deal with enquiries. You will also process orders and complete day-to-day office duties such as quotations, complaints, sending samples, booking visits and sending marketing information.
Wage
- Wage £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- 20 days plus bank holidays
- We have a monthly bonus scheme that the employee could be entered into after their probationary period is complete.
Training Course
- Customer service practitioner (level 2)
Hours
- Monday to Thursday, 9am to 5pm, and Friday, 9am to 4:30pm
- 37 hours a week
Start Date
- Tuesday 1 September 2026
Duration
- 1 year
Positions Available
- 1
What You'll Do at Work
- Answering telephones
- Dealing with customer enquiries
- Liaising with all departments within the company
- Order processing
- Tracking orders
- Completing mailouts
- Analysing out of pattern customers and contacting customers regarding this
- Dealing with customer complaints
Where You'll Work
- WIIMSEY WAY
- ALFRETON TRADING ESTATE
- ALFRETON
- DERBYSHIRE
- DE55 4LS
Training Provider
- DCG
Training Course
- Customer service practitioner (level 2)
- Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
- This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential Qualifications
- GCSE in:
- English (grade 2/E or L1 Functional Skills)
- Maths (grade 2/E or L1 Functional Skills)
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The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Good attendance
- Good standard of English
About Us
We are a small company with a friendly family-run vibe. We have been operating for over 30 years in the UK, but over 100 years as a group. We sell consumable products to the packaging industry and pride ourselves on having the best quality product at a reasonable price while providing top quality customer service.
http://www.cito.de (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You may be able to continue with the next level of apprenticeship, move into a permanent position within our company. There is a possibility of travelling to Germany to see our head office. There is also a chance of moving into sales and eventually visiting customers. We can offer further training courses and support in developing skills they are interested in.
Contact
- The contact for this apprenticeship is:
- DCG
- Lauren Stapleton
- lauren.stapleton@derby-college.ac.uk
Reference Code
- VAC2000044605
Closing Date
- Closes in 10 days (Friday 7 August 2026 at 11:59pm)
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