Relists & Customer Onboarding

• Managing properties returning to market, ensuring records are reviewed, updated, and compliant prior to relisting.
• Supporting returning customers through the onboarding process, confirming documentation, compliance requirements, and system updates are complete.
• Reactivating property listings accurately and coordinating with relevant teams to ensure a smooth return to market.
• Ensuring all relist activity is clearly recorded and communicated internally.

Valuation & Property Housekeeping

• Monitoring and updating outstanding valuation reports and internal trackers.
• Managing unpublished, withdrawn, and archived properties to ensure accurate record keeping.
• Creating new property records where required and ensuring correct allocation.
• Checking compliance dates to ensure properties meet relisting requirements.
• Maintaining accurate documentation to support operational visibility.

Property Management & Compliance

• Reassigning vendors and properties based on postcode allocations.
• Advert creation for high volume LPPs under admin support
• Bulk-moving properties where operationally required.
• Supporting compliance checks to ensure properties meet listing standards.
• Chasing Account Managers and Sales Negotiators for updates on properties under the Legal Preparation Pack (LPP).
• Ensuring accurate and consistent information flow between customers, internal teams, and relevant external platforms.
• EPC requirement for marketing are followed and upsell add-ons if required.

Boards & Keysafe Management

• Overseeing board and keysafe logistics, ensuring missing or misplaced items are rectified.
• Managing board movements and re-erections where required.
• Supporting property access coordination where necessary.

Holiday cover

• Potential to help with advert creation whilst LPPs are away on holiday.
• Supporting ad-hoc administrative tasks as required.

What the role needs:

• Exceptional organisational skills with the ability to multi-task and remain organised.
• Be proficient in using a computer, able to use Excel and Word and ideally be familiar with PB systems.
• Strong attention to detail and accuracy in record keeping.
• A passion for delivering excellent customer service.
• Confident verbal and written communication skills.
• Comfortable working across multiple systems and maintaining data integrity.
• Ability to manage processes independently while collaborating effectively within a remote team.
• A proactive approach to resolving queries and improving administrative workflows.

What Success Looks like:

• Property, customer and appointment records are accurate, complete and consistently maintained across all systems.
• Valuations, relists and onboarding activity are processed efficiently, with returning customers brought back to market smoothly and without unnecessary delay.
• Customer appointment and viewing queries are resolved promptly, with clear communication and minimal need for escalation.
• Compliance requirements are monitored and managed proactively, reducing errors and preventing properties being delayed or relisted incorrectly.
• Sales Managers and internal teams can rely on up-to-date information, clear administrative control, and timely follow up across live cases.
• Processes are followed consistently, with opportunities for improvement identified and shared to strengthen efficiency and service standards.
• Sales teams trust the role as a reliable source of support when continuity matters most.