Working closely with both the Sales and Aftersales Consultants, the role ensures that all operational and administrative processes are completed accurately and within required timescales. The position is largely non-customer-facing and focuses on supplier liaison, CRM management, data integrity, and booking administration.

Key Responsibilities

• Accurately process and maintain booking records within internal reservation, CRM and operational systems.
• Enter customer, supplier and booking information into the system accurately.
• Update booking notes, documentation and records promptly following supplier responses or booking changes.
• Monitor workflow queues, administration tasks and shared inboxes to ensure deadlines are met.
• Process booking amendments, cancellations and administrative requests accurately and efficiently.
• Create, maintain and organise booking documentation throughout the customer journey.
• Conduct regular checks to ensure data accuracy across all systems.
• Maintain accurate customer and booking records within CRM platforms.
• Ensure all interactions, updates and booking activity are recorded correctly.
• Support data cleansing and ongoing maintenance of CRM databases.
• Assist with system reporting by extracting and validating booking and customer information.
• Monitor system exceptions, outstanding actions and incomplete records.
• Support process improvements to enhance data quality and operational efficiency.
• Act as a key administrative contact for hotels, transport providers, rail partners, airlines and other suppliers.
• Send booking requests and process supplier confirmations accurately.
• Follow up on outstanding responses, availability requests and booking confirmations.
• Resolve supplier administration issues by gathering information and coordinating internal actions.
• Ensure suppliers receive complete and accurate information to facilitate efficient processing.
• Maintain accurate supplier records, notes and documentation within company systems.
• Build and maintain positive working relationships with suppliers and operational partners.
• Support the management of booking workflows from confirmation through to travel documentation.
• Process booking documentation, travel information and operational paperwork within agreed timescales.
• Ensure all operational procedures are followed consistently and accurately.
• Support departmental projects and process improvement initiatives.
• Ensure high levels of accuracy across all administration activities.
• Conduct quality checks on booking records, supplier confirmations and customer documentation.
• Maintain compliance with company policies, procedures and data protection requirements.
• Identify administrative errors, inconsistencies or process gaps and take corrective action.
• Contribute to continuous improvement initiatives designed to enhance efficiency and accuracy.

Am I the Right Person?

We are looking for your application to demonstrate:

• Previous experience in an administrative support role.
• Strong data entry skills with excellent attention to detail.
• Experience working with CRM systems and database management.
• Ability to manage multiple tasks and priorities effectively.
• Strong organisational and time-management skills.
• Experience of liaising with suppliers, partners or third-party providers.
• Competent user of Microsoft Office applications, particularly Outlook, Excel and Word.
• Ability to follow processes and maintain accuracy in a fast-paced environment.
• Experience within the travel industry would be advantageous but is not essential.
• Highly organised and detail oriented.
• Methodical and accurate approach to administration.
• Positive, dependable and proactive attitude.
• Strong problem-solving abilities.
• Comfortable working independently and as part of a team.
• Professional and confidential in handling information.
• Flexible and adaptable to changing business priorities.
• Committed to delivering high standards of administrative support.

Our Values

We aim to inspire individual discovery and our values will be close to your heart.

• Diversity is to be celebrated.
• Life would be dreary, and change would be slow, if we all thought the same way.
• We challenge our ideas, each other, and our business partners - always with respect and kindness.