Mobility Your Way
Sales Adviser
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Mobility Your Way’s Goal
Mobility Your Way’s goal is to help as many people as possible live an independent lifestyle. Our showroom teams are at the heart of achieving this goal. By delivering excellent customer service and being responsive to our customer’s needs we can achieve this goal.
Are you an individual who is able to provide excellent customer care, work in a team and understand complex customer requirements? You’re the individual we are looking for.
Would you like to be a part of a dynamic business where you can help make a difference in people’s lives every day? Mobility Your Way is recruiting for a part-time Sales Adviser for our Horningsea, Cambridge showroom to do just that. You will be part of a team that is focused on delivering excellent customer service and providing great products and aftercare to our customers. You will need to be compassionate, motivated, and driven. You and your colleagues will directly impact on the success of the showroom.
What will be your responsibilities?
- Serving customers, providing them with excellent customer service and ensuring their wants and needs are met
- Help customers and colleagues find the best product for their specific requirements
- Ensure high standards of customer care, cleanliness, presentation, and quality of work are being maintained
- Organise stock and process customer orders within your showroom
- Identify opportunities for up-sells and cross-sells when serving customers
- Monitor and track sales to ensure you and your team are offering ancillary products, cross-sells, up-sells, and are on course to achieve your targets
- Work with your Showroom Manager on ways to increase customer footfall and generate more business
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What do we need from you?
- Excellent communication skills – you’ll be talking to colleagues and customers all day and you need to be a confident communicator in order to deliver instructions or advice correctly
- A keen eye for detail – we are all about high standards and you will need to correct errors and discrepancies and prevent them from happening again
- Customer-orientated – our customers are at the heart of what we do and it is vital you are an individual who can appreciate a customer’s complex needs and be patient with them
- Great administrative and organisational skills – you will be booking appointments, placing customer orders, dealing with cash and more – an organised mind is great for this role
- Sales-orientated – we set our showrooms targets and monitor KPIs which you must be able to analyse and drive yourself to achieve
- You must be computer literate in order to perform this role
- Full manual UK driving license
- Frequent heavy lifting and manual handling is required in this role
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What does Mobility Your Way offer?
- Part-time hours – between 18-24 hours per week which will include weekend work and bank holidays
- 28 days annual leave pro rata (including bank holidays)
- Company uniform
- 30% Staff Discount – We offer staff and their direct relatives great savings on our products and services (after successful probation)
- Free on-site parking
- Company events – We hold regular company events from BBQs which are relaxed social events to training days which are designed to improve your knowledge
This will be a very challenging and rewarding role where you will be able to impact the success of your showroom.
You may be required to cover other showrooms in your area/region from time to time (mileage paid). Your initial training could be conducted within another showroom, therefore we would need you to be able to reliably commute to another location for a period of time.
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