Sales Advisor

Alexander Mae (Bristol) Ltd

Bristol, South West England; England, United Kingdom Permanent

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Job Description

The Company

Our client is a growing firm built on the foundations of excellent client experience and modern technology. As demand for their services continues to increase, they are investing in new talent to help drive future success.

The Role

On behalf of our client, we are seeking a Sales Advisor. In this role you will play a pivotal part in guiding clients through the quote process and ensuring they receive a best-in-class experience. You will act as the first point of contact for prospective clients, building trust and confidence while converting leads into accepted quotes. This role reports to the Sales Manager.

Responsibilities will include

• Conduct effective sales calls to prospective clients who have requested a quote, answering questions and driving quote conversion.
• Actively listen to understand client needs and explain the conveyancing process.
• Monitor and respond to incoming enquiries via email and phone.
• Manage daily tasks effectively to meet individual KPIs and targets.
• Keep CRM prospect and quote data accurate and up to date.
• Maintain accurate and compliant notes in line with GDPR requirements.
• Deliver a high standard of service and respond to client queries within agreed Service Level Agreement timeframes.
• Demonstrate understanding of client needs and preferences.
• Follow through on commitments to ensure client satisfaction.
• Apply consultative sales techniques to engage clients, achieve call volume and sales conversion targets.
• Maintain an up-to-date understanding of products, services, and value proposition.
• Recognise margin impact of discounting and apply appropriately.
• Assist with marketing activity as required.
• Provide support and cover for team members and undertake general administration tasks on an ad hoc basis.