Samsonite
Sales Advisor
London
£12 – £14/hr
Posted 3 months ago
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Position: Part-Time Sales Advisor (12-Hour Weekly Availability)
Location
Lipault Store, 120 Long Acre, London WC2E 9PA
Availability
July 2026
Job Purpose
Offer Lipault customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas.
Principal Accountabilities
Customer Service & Sales
- Offer advice on, and demonstrate, Lipault products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and features of the merchandise range.
- Maximise sales through detailed product knowledge and add-on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints, phone queries, and unresolved issues tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner, adhering to Company Procedures.
- Be fully aware of Lipault’s after-sales service, supplier warranties, and areas covered.
- Maintain awareness of sales promotions, incentives, and product brochures.
- Monitor sales figures, targets and commission on a daily, weekly and periodic basis.
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Stock & Merchandising
- Process deliveries and report any discrepancies (under/over) in an efficient manner.
- Ensure backup stock and stockrooms are kept tidy and organised.
- Be knowledgeable about current and new products, along with their selling benefits.
- Assist in store layouts and merchandising maintenance, including internal displays.
- Read and act on relevant Head Office communications.
- Assist with stock counts as directed by the Store Manager.
Security
- Address and report any security issues to Management when possible.
- Remain vigilant while handling stock and monies, adhering strictly to Company Procedures.
Housekeeping
- Maintain high standards of cleanliness and presentation in the branch.
- Ensure daily cleaning is carried out and all fixtures, fittings, and stock are well looked after.
Operations & Administrative Duties
- Handle telephone enquiries in a polite, helpful, and efficient manner.
- Communicate all customer enquiries/orders to Head Office per Company Procedures.
- Open and close the store per Company Procedures.
- Carry out stock and personnel administration as directed by Management.
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Attendance
- Report for shifts 10 minutes early to prepare for the scheduled start time.
- Notify the store immediately in case of absence or lateness to arrange alternatives.
- If unable to attend work, must call the Manager directly by telephone as soon as possible.
- Make up any lost business time and discuss attendance with the manager.
- Attend training courses as directed, arriving promptly.
- Adhere to company attendance policy.
Appearance
- Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
- Report any accidents, potential dangers, or hazards affecting staff/customer safety to Management.
- Be knowledgeable of the Health and Safety Manual, fire safety procedures, and managing agent guidelines.
Additional Responsibilities
- Perform other duties of a similar nature as directed by Management.
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Skills
Retail Experience
Computer Literacy
Pressure Management
Teamwork
Target Driven
Brand Sensibility
English Proficiency
Flexibility
Customer Service
Sales Demonstrations
Stock Management
Merchandising
Location