Lagardère Travel Retail
Sales Advisor
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Retail Sales Advisor – Discover Store (London Heathrow Airport)
Do you love the buzz of the airport? Enjoy working in a dynamic environment where no two days are the same? Love interacting with people from all over the world? If so, then travel retail is a great place to work...
We are seeking energetic, enthusiastic new team members to join our brand-new Discover store in the departure lounge of London Heathrow Airport. You’ll need a passion for excellence and all things London.
The Role
As a Sales Advisor, your mission is to deliver outstanding customer service. When customers enter our store, they should be greeted by a friendly team offering expert help and advice across all aspects of our busy operation, both on the sales floor and until point.
Although previous customer service experience is preferred, full training will be provided. As part of the application and selection process:
- A five-year working and personal reference will be required.
- Criminal Reference Check, as we operate in a secure, airside departures lounge environment.
Key Responsibilities
Customer Focus (100%)
- Greet customers with a friendly smile every time.
- Assist with product selection and recommendations.
- Upsell through additional link sales when appropriate.
- Deliver consistent, excellent customer service end-to-end, including till operations.
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Operational Fulfillment
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Stock Management:
- Ensure full store replenishment at all times.
- Conduct goods receipt duties.
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Inventory & Merchandising:
- Maintain accurate stocktaking and inventory compliance.
- Manage merchandising and product pricing.
Housekeeping & Hygiene
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Guarantee the store remains well presented at all times.
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Safely handle and store all cleaning materials.
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Maintain a tidy working environment, including stockrooms, in accordance with Health & Safety (H&S) regulations.
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Security Awareness:
- Protect stock security on the shop floor and manage till inventory compliance.
- Monitor shop floor safety, including awareness of potential security risks, both in-store and across the wider airport community.
Person Specification
We’re looking for candidates who demonstrate:
- Good communication skills (both verbal and written).
- Adaptability to fast-changing retail environments.
- Ability to work both independently and collaboratively as part of a team.
- Strong performance under pressure, staying calm in busy or demanding situations.
- Excellent customer-facing and interpersonal skills.
- Reliability in punctuality and attendance.
- Self-motivation, with a proactive approach to duties.
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Why Join Us?
About Lagardère Travel Retail Lagardère Travel Retail is a global leader in the travel retail sector, operating over 4,600 stores across 35 countries. Since launching its first duty-free store in Belfast International Airport (2004), it has expanded rapidly:
- 16 stores across 5 airports and 5 ferries in the UK and Ireland.
- Leading luxury, beauty, etail and duty free brands, offering unique gifts, souvenirs, and authentic experiences.
Discover: A Shopping Experience Our Discover stores specialise in: ✔ Curated souvenirs reflecting a destination’s culture. ✔ High-quality, affordable products. ✔ Engaging, experiential shopping journeys, where customers connect with an authentic story.
Shifts
Flexible rota-based availability required, covering:
- 4am – 10pm
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