Value Retail PLC
Sales Advisor - Full Time
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To form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do. The ultimate aim of the role is to develop a long lasting relationship with O.B clients who you will help to Holiday Better. You will be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
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Responsibilities
- You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
- You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- Keep in touch with customers beyond the shop floor using the clientelling tools and platforms.
- To work as part of a team – collaborating together to ensure retail operational excellence and great client care.
- Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- To identify customer needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
- To go the extra mile for every customer, particularly with regards to availability and sourcing – following this process through right until the end. Show passion for the O.B ranges and be confident in suggesting styles and building wardrobes.
- To take every opportunity to capture customer details in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty. Achieving this by nurturing both our existing customer relationship and forming new ones.
- Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
- Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
- After successfully being in role for a period of time, you may also be offered to help with additional ‘Key Holder’ responsibilities.
- Any other reasonable task/role, as given to you, by a person more senior than your role.
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