htown Store
Sales Advisor (Mandarin Speaking)
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Company Description
htown Store is a curated retail destination located at 100 Shoreditch High Street in the heart of London’s East End, offering concise and exclusive products. Founded by retail expert Harry Fisher, the store focuses on delivering people- and culture-led experiences that engage and inspire customers. htown features forward-thinking brands such as JW Anderson, Diesel, Martine Rose, Y/Project, Our Legacy, and others, with an ever-expanding brand list. The store’s assortment is guided by core values of sustainability and diversity, aiming to present collections that tell meaningful stories beyond the materials themselves.
Role Description
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This is a full-time, on-site Sales Advisor (Mandarin Speaking) role based in Greater London. The Sales Advisor will welcome and assist customers on the shop floor, provide product information, and deliver a high-quality, personalized customer experience in both Mandarin and English.
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Day-to-day Responsibilities
- Advising customers on fit and styling
- Handling sales transactions
- Managing customer inquiries
- Maintaining store presentation and stock standards
The role also involves:
- Supporting visual merchandising
- Contributing to sales targets
- Sharing brand and product knowledge with the team to enhance overall service levels
Qualifications
- Strong interpersonal skills and the ability to build genuine customer relationships
- Clear and professional communication skills in both Mandarin and English
- Proven customer service skills, with a focus on delivering premium in-store experiences
- Sales skills with experience in retail or fashion environments, including working toward sales targets
- Ability to support training and share product and brand knowledge with colleagues
- Prior experience in fashion or lifestyle retail is highly beneficial
- Comfort working in a fast-paced, customer-facing environment and as part of a diverse team
- Flexible availability, including weekends and peak trading periods
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