Balzac Paris
Sales Advisor (m/f) - Permanent Contract
Greater London
Posted about 18 hours ago
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The role reports directly to the Store Manager & Assistant Store Manager.
Responsibilities
1 - Store Opening & Closing
- Open and close register/POS systems
- Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals)
- Comply with the dress code defined by management
- Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.)
- Maintain boutique cleanliness (both inside and outside)
2 - Sales & Customer Relations
- Proactively engage with customers to reach targets set by management
- Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling
- Acquire new customers and foster customer loyalty
- Adhere to the customer journey defined by management
- Master and execute POS operations: processing payments, refunds, and item exchanges
- Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.)
- Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration)
- Prepare daily food & beverage offerings for customers
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3 - Store Maintenance & Operations
- Ensure the sales floor is constantly replenished (floor stock, visual merchandising, and try-on items)
- Maintain cleanliness across the sales floor, stockroom, and staff areas
- Follow merchandising guidelines and point-of-sale materials (POSM) established by management
- Participate in and prepare for the setup of new collection launches
- Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.)
- Contribute to and draft weekly performance reports
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4 - Stock & Inventory Management
- Maintain and respect stockroom layout rules defined by the Stock Manager
- Ensure proper garment presentation (steaming, hanging, and folding)
- Participate in cycle counts and annual inventory audits as needed
- Receive shipments as needed
Hard Skills
Required Skills & Qualifications:
- Proficiency in Shopify
- Ability to receive and process shipments
- Strong command of retail sales techniques
- Knowledge of sales KPIs
Soft Skills
- High level of thoroughness and rigor
- Strong organizational skills
- Proactivity and initiative-taking
- Agility and adaptability
- Excellent communication skills
- Ability to work effectively in a team
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Skills
Shopify
Retail Sales Techniques
Sales KPIs
Customer Relations
Inventory Management
Visual Merchandising
POS Operations
Cross-selling
Upselling
Communication Skills
Organization
Proactivity
Adaptability
Teamwork
Shipment Processing
Brand Storytelling