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Company Description
Plumbase is part of the UK’s largest independent plumbing, heating, and bathroom merchant, supported by a network of over 310 sites. Each branch operates with real autonomy, led by local teams who understand their customers, stock, and market. This independence allows Plumbase to respond quickly, build close customer relationships, and deliver tailored solutions. The company is growing rapidly and values people who take ownership, make things happen, and contribute to a culture built on trust, teamwork, and flexibility.
Role Description
The Sales Advisor role is a full-time, on-site position based at the Plumbase branch in Haslemere. The Sales Advisor will serve customers at the trade counter, provide product advice, and process orders efficiently and accurately. Day-to-day responsibilities include:
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- Building strong customer relationships
- Identifying sales opportunities
- Supporting the branch team in meeting sales and service targets
The role involves:
- Handling inquiries by phone and in person
- Maintaining a well-presented sales area
- Collaborating with colleagues to ensure stock availability and smooth branch operations
The Sales Advisor may also support:
- Training for new team members
- Assisting with promotional activities and local marketing initiatives
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Qualifications
- Strong Interpersonal Skills and Customer Service abilities.
- Effective Communication skills, both face-to-face and over the phone.
- Sales skills, including the ability to identify customer needs and recommend suitable products.
- Training skills to help support and guide colleagues when needed.
- Experience in plumbing, heating, or building materials (trade or retail) is beneficial.
- Ability to work collaboratively in a team and build long-term customer relationships.
- Basic IT skills and confidence using point-of-sale systems and email.
- Willingness to learn product knowledge and follow health and safety guidelines.
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