Wren Kitchens
Sales Advisor
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Company Description
Wren Kitchens is the UK’s leading kitchen and bedroom retailer, designing and manufacturing thousands of spaces for homes across the country each year. With over 35 years of experience and more than 120 showrooms nationwide, Wren continues to grow, investing in innovative design technology and customer-focused services. All kitchens and bedrooms are produced in state-of-the-art UK manufacturing facilities, giving Wren full control over quality, value, and delivery. The company is committed to making exceptional design accessible through award-winning service, flexible finance options, and a smooth end-to-end customer journey. Wren focuses on creating practical, personal spaces tailored to different homes, tastes, and budgets, under its “Made for Living” philosophy.
Role Description
The Sales Advisor role is a full-time, on-site position based in Sunderland. The Sales Advisor will:
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- Welcome customers to the showroom
- Listen to their needs
- Guide them through kitchen and bedroom design options
- Provide clear information on products, pricing, and finance choices
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This role involves:
- Creating and presenting design proposals
- Following up on inquiries
- Supporting customers throughout the purchasing process to deliver a positive, seamless experience
The Sales Advisor will work closely with colleagues to:
- Meet individual and store sales targets
- Maintain showroom standards
- Ensure all customer details and orders are accurately recorded
The position may also include:
- Participating in product training
- Supporting new team members
- Contributing feedback to improve showroom operations and customer service
Qualifications
- Interpersonal Skills and Communication abilities: To build rapport, understand customer needs, and present solutions clearly.
- Customer Service skills: To provide a professional, friendly, and supportive experience before, during, and after the sale.
- Sales skills: Including consultative selling, closing techniques, and confidence working toward targets in a retail environment.
- Training-related skills: Such as willingness to learn new products and systems and the ability to share knowledge with colleagues.
- Relevant experience: In retail, home improvement, or design-led sales is beneficial.
- Technical Skills: Ability to use showroom design software and basic computer systems, with strong attention to detail and accuracy in order processing.
- Flexible working approach: Including weekends and peak trading periods.
- Education: Secondary education completed; additional qualifications in sales, design, or customer service are an advantage.
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