Recruit IT Forward
Sales and Account Manager
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Sales & Account Manager
Location: London
Employment Type: Full-time, Permanent
Recruit IT Forward are delighted to be partnering with an excellent and growing technology business on the appointment of a Sales & Account Manager.
This is a fantastic opportunity to join a forward-thinking organisation within the logistics and last-mile delivery sector, where you will play an important role in developing new business, managing key client relationships and supporting the continued growth of the business.
As a recruitment partner, Recruit IT Forward is pleased to be representing this organisation and would welcome applications from commercially driven Sales & Account Managers looking for their next opportunity.
About the Role
We are seeking an experienced Sales & Account Manager to join a growing technology business operating within the logistics and last-mile delivery sector.
This is a commercially focused, revenue-owning role combining new business development with strategic account management. You will take ownership of the full sales cycle, from identifying and prospecting new clients through to pitching, negotiating and closing, while also managing and growing an established portfolio of key accounts.
The successful candidate will be a confident relationship builder with a proven track record of delivering against sales targets, winning new business and developing long-term commercial relationships.
Key Responsibilities
- Own the full sales cycle from prospecting and lead generation through to discovery, demonstrations, proposals, negotiation and close.
- Identify and develop new business opportunities across target logistics operators and operational partners.
- Manage a portfolio of key client accounts, developing strong relationships and account plans to support retention and growth.
- Identify and deliver upselling, cross-selling and account expansion opportunities.
- Take ownership of new business, revenue and renewal targets.
- Lead commercial negotiations, including pricing, terms and contractual agreements.
- Proactively identify at-risk accounts and develop strategies to support retention and reduce churn.
- Maintain an accurate and up-to-date CRM and sales pipeline, providing reliable forecasting and reporting.
- Build strong relationships with senior client stakeholders and act as a trusted commercial point of contact.
- Work closely with internal onboarding, operations and compliance teams to ensure a smooth transition from sale through to delivery.
- Monitor market and competitor activity and provide relevant commercial insight to senior leadership.
- Represent the business at client meetings, trade shows, networking and industry events.
- Provide regular reporting on pipeline, revenue, renewals and overall account performance.
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Essential Experience
- Proven experience in a target-driven B2B sales, business development or sales/account management role.
- Demonstrable success managing the full sales cycle from prospecting through to close.
- Strong account management experience, with a proven ability to retain and grow existing client revenue.
- Experience working towards and consistently delivering against sales or revenue targets.
- Strong commercial and negotiation skills, with confidence discussing pricing, contracts and commercial terms.
- Excellent communication, presentation and relationship-building skills.
- Ability to engage confidently with stakeholders at different levels, including senior decision-makers.
- Highly organised with excellent attention to detail, follow-through and CRM discipline.
- Self-motivated, commercially focused and comfortable working independently towards defined objectives.
- Strong team player with the ability to collaborate effectively across sales, operations, onboarding and compliance.
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Desirable Experience
- Experience within logistics, last-mile delivery or transportation.
- Experience working with SaaS, technology or platform-based products.
- Knowledge of contractor compliance, onboarding or payment processing.
- Experience working with logistics, DSPs, OSMs, last-mile delivery, delivery partners, or other operational networks.
- Understanding of GDPR and UK data protection considerations within a commercial environment.
The Ideal Candidate
This role would suit a commercially driven Sales & Account Manager who enjoys both winning new business and developing existing relationships.
You will be proactive, confident and results-focused, with the ability to take ownership of your pipeline, manage commercial relationships and identify opportunities for growth.
This is a fantastic opportunity to join a growing business where you will have genuine responsibility for new business, client relationships, revenue growth and account development.
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