Sales and Business Development Representative

You'll also play a key role in customer retention and renewals, giving you exposure to multiple aspects of the sales process and the chance to develop highly valuable commercial skills that will support your long-term career progression.

Your Responsibilities Will Include

• Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
• Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
• Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
• Building strong customer relationships and helping clients identify the solutions best suited to their needs.
• Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
• Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
• Maintaining accurate customer records and sales activity within our CRM system.
• Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.
• Representing Mercia professionally and positively, delivering an exceptional experience in every interaction.

What’s The Best Thing About This Role

No two days are the same. You'll gain hands-on experience across a wide variety of sales activities, from generating new opportunities and qualifying leads to supporting renewals and customer retention.

You'll have a direct impact on business success and see the results of your efforts every day. Whether it's securing a meeting, retaining a customer or uncovering a new opportunity, you'll play a visible role in driving growth while developing skills that can take your sales career to the next level.

What’s The Most Challenging Thing About This Role

This is a fast-paced and rewarding role where priorities can change quickly. One moment you'll be following up on a new enquiry and the next you'll be speaking with a customer considering their options.

Success requires excellent organisation, strong communication skills and the ability to stay positive, focused and resilient, even when faced with objections or setbacks. For someone who enjoys variety and thrives on being proactive, this challenge is also one of the role's biggest rewards.

To Be Successful In This Role, You Must Have

• Experience in a B2B sales, customer service or account management role.
• The confidence and communication skills to build rapport quickly and create meaningful customer conversations.
• The ability to remain professional, resilient and solution-focused when handling objections or challenging discussions.
• Strong organisational skills, attention to detail and confidence using CRM systems to manage sales activity effectively.
• Experience using Salesforce or similar CRM and sales engagement platforms.
• A positive, self-motivated approach and a genuine desire to achieve and exceed targets.
• The ability to manage multiple priorities while maintaining a consistently high standard of customer service.
• Confidence discussing renewals, retention and customer cancellations in a professional, consultative and empathetic manner.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Mercia, part of Wilmington plc, is a leading provider of training, compliance and support services to the UK accountancy profession.

We help accountancy professionals stay ahead of regulatory change, technical developments and industry best practice through trusted learning solutions, expert content and practical support.

Join us and do Work That Means Something

At Wilmington plc, we help organisations around the world do business the right way. Through trusted data, expert insights and market-leading education, we support customers across the Governance, Risk and Compliance (GRC) landscape.

When you join us, you'll become part of a business that values growth, collaboration and continuous learning. Alongside flexible hybrid working, you'll benefit from a wide range of personal development opportunities, career pathways and support designed to help you reach your full potential.

Whether you're building on early sales experience, returning to work after a break or looking for your next career move, you'll be joining a company where your contribution matters and your future can flourish.

Join us and make a real difference. Click on “APPLY” today