OMOROVICZA
Sales and Education Manager – UK EMEA
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JOB TITLE: Sales and Education Manager – UK EMEA
REPORTING TO: Global Head of Spa
Purpose of the Role
Omorovicza traces its origin to a thermal bath in Budapest which was built by the ancestor of founder Stephen de Heinrich d’Omorovicza, because he believed in the curative power of the healing waters of Budapest. Omorovicza was born of the desire of founders, Margaret and Stephen, to share the curative power of the thermal waters of Budapest with the world. We see our client Spa as extensions of our brand and every treatment room as an entry point into our ecosystem.
We want Omorovicza to become the premium Spa brand of choice for 5-star hotel operators; hence we need to update the Omorovicza Spa concept, ensure that we provide customer service second to none and that we increase our footprint in this channel.
We are looking for a Sales and Education Manager to drive our UK and EMEA Spa business and lead the education of our Spa partners, ensuring teams are confident in Omorovicza products, treatment protocols, consultation, service standards, and retail recommendations.
RESPONSIBILITIES
- Accountable for UK & EMEA Spa sales budgets and P & L.
- Monitoring and reporting on sales data and identify sales and training opportunities.
- Collecting orders and liaising with the orders team on processing.
- Opening and prospecting of new partnerships for UK & EMEA.
- Account management, holding regular meetings and strategy planning.
- Driving growth year on year for direct markets.
- Delivering engaging theory and practical training for Spa Partners to ensure consistent, high-quality execution of Omorovicza products, treatment protocols, and service standards.
- Working with the Education team to plan and execute the training strategy for new and existing Spa accounts, aligned to commercial priorities and partner needs.
- Leading the education and onboarding plan for new Spa openings, including brand immersion, product knowledge, treatment training, and launch readiness.
- Maintaining treatment excellence across the UK & EMEA Spa network through practical assessments, coaching, refresher training, and ongoing performance support.
- Training, coaching, and developing Spa therapists and Spa leaders to build product expertise, treatment confidence, and a strong understanding of the Omorovicza client journey.
- Supporting Train the Trainer activity where required, equipping partner educators and senior therapists to deliver Omorovicza standards consistently within their teams.
- Partnering with the Education and Product teams to deliver training for new product and treatment launches, ensuring education materials and protocols are understood and implemented correctly.
- Identifying training needs through account performance, partner feedback, and treatment standards, and creating targeted education plans to address opportunities.
- Tracking training activity, attendance, certification, and follow-up actions, and evaluating the impact of education on treatment quality, retail performance, and partner growth.
- Representation of the brand at Spa events, exhibitions, and new partnership opportunities.
- Delivering retail and consultation training workshops to strengthen therapist confidence, product recommendation, and treatment-to-retail conversion within Spa partners.
- Working with supply chain on forecasting and demand for spa channel.
- Working with Marketing Team on spa trade opportunities and budgeting for new openings, working with PR on collaborations.
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OUR VALUES
- Customer Obsession: We start with the customer and work backwards. We obsess over our customers’ needs to provide a superior experience. We thrive on relationships of trust with our customers.
- Ownership: We are owners, we take responsibility for the success of our teams and our business. We appreciate that we must test and learn to address problems. We may fail but we fail fast, and we fail forward.
- Curiosity & Learning: We are curious about new possibilities. We ‘think different’ to remain relevant. We flourish through education and training, and we find joy in developing our craft. We are never done learning.
- Attention to detail: Luxury is in each detail, the result of incalculable care and attention. We have relentlessly high standards. We take a craftsman’s pride in everything we do – from choosing ingredients and components to words and images. We avoid unnecessary waste.
- Team Spirit: We are imperfect, we are bold, we are open-minded, we are quirky – we are human. We are one team, a family. We thrive as individuals with mutual respect. We enjoy the adventure together.
EXPERIENCE REQUIRED
- 3+ years’ experience of regional Spa management with a skincare brand
- Proven ability to deliver motivating, practical, and commercially relevant product, treatment, and retail training.
- Experience coaching therapists, assessing treatment standards, and driving consistency across multiple Spa partners.
- A qualified beauty therapist minimum NVQ level 3
- Passionate about the beauty and spa industry
- Proven sales ability, always seeking new opportunities
- Excellent relationship builder with strong communication skills
- Highly numerate
- Ability to organise self and others
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