ABBA Voyage
Sales and Events Coordinator
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About Us
ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you!
See what audiences have been saying about the show here!
Role Overview
The Sales and Events Coordinator supports the management of ticketing, hospitality and guest hosting activities, contributing to revenue generation through hospitality and corporate sales while ensuring a seamless and high-quality experience for visitors. This role is responsible for the seamless end to end experience of corporate, VIP and guests requiring hospitality packages. Working within the Commercial team, the Sales and Events Coordinator acts as a key liaison between internal departments and external partners, maintaining strong relationships and ensuring the effective administration of guest services, ticketing allocations and hospitality packages.
Key Roles and Responsibilities
Hospitality and Sales
- Promote, sell and administer corporate hospitality and premium guest experience packages.
- Maximise sales opportunities through upselling of hospitality and event packages.
- Identify prospects, gather leads, conduct outreach via phone, LinkedIn and email to nurture relationships with the aim of converting into sales.
- Maintain accurate records and reporting of hospitality sales and bookings.
- Act as an ambassador for the Oceanbird Lounge and other hospitality offerings, increasing awareness and utilisation.
- Support representation of the organisation at trade events and industry exhibitions.
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Ticketing and Administration
- Support the management of ticket allocations and inventory across multiple sales channels.
- Ensure accurate reporting and record-keeping of ticket sales and guest allocations.
- Process house seat requests in accordance with established allocation policies.
- Maintain up-to-date hospitality materials, package information, and supporting documentation.
- Provide administrative and ticketing support to the Box Office team as required, including support for special events and activities.
Guest Services and VIP Hosting
- Deliver a consistently high standard of customer service across all guest interactions.
- Manage VIP ticket requests and bookings, including house seats and event-related allocations.
- Act as a primary point of contact for producers, investors, key partners and other stakeholders regarding ticketing enquiries.
- Coordinate hosting arrangements with Visitor Services to ensure an exceptional visitor experience.
- Process and manage ticket requests received through designated guest and events channels.
Financial and Stakeholder Management
- Liaise with external agencies and partners regarding ticketing and hospitality requests.
- Build and maintain effective working relationships with internal departments and external stakeholders.
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Continuous Improvement
- Identify opportunities to improve processes, procedures, and ways of working.
- Support organisational initiatives and promote best practice across sales, ticketing, and hospitality functions.
- Contribute to the ongoing development of guest experience standards and operational effectiveness.
What’s in it for you
- The opportunity to be part of a revolutionary concert
- Competitive salary and bonus scheme
- 6% matching pension contributions
- 10 complimentary tickets to the show every year
- Health Care Cash Plan, EAP and retail discounts
Diversity and Inclusion Statement
Here at ABBA Voyage, we strive to be a business where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. ABBA Voyage welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know at the point of application.
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