Paradox Museum
Sales and Events Coordinator
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Paradox Museum London is looking for a highly organised and commercially minded Sales & Events Coordinator to join the team on a fixed-term contract.
This role is ideal for someone who enjoys working across sales coordination, group bookings, schools, birthdays, private enquiries and event administration. We are looking for someone practical, responsive and detail-oriented, who can help keep our sales and events process running smoothly and make sure every enquiry is followed up properly.
This is not a senior business development or corporate sales role. The focus is on coordination, enquiry management, booking support and operational follow-through.
About Paradox Museum London
Located in Knightsbridge, opposite Harrods, Paradox Museum London is an immersive experience where visitors step into a world of interactive exhibits, unexpected perspectives and highly shareable moments.
We welcome families, tourists, schools, groups, corporate visitors and private bookings, and we are looking for someone who can help us support these audiences with a professional and smooth booking experience.
The role
As Sales & Events Coordinator, you will support the day-to-day management of sales and events enquiries, helping to convert interest into confirmed bookings and ensuring all details are properly coordinated with the museum team.
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You will work closely with the General Manager, Operations team, Marketing team and wider museum staff to support schools, birthdays, groups, private bookings and selected event enquiries.
Key responsibilities
- Respond to incoming enquiries for schools, groups, birthdays, private bookings and selected corporate/event requests
- Prepare quotes, booking confirmations and basic proposals
- Follow up with customers to help convert enquiries into confirmed bookings
- Maintain accurate trackers and booking records
- Support the coordination of school visits, group bookings and birthday packages
- Liaise with the operations team to ensure all confirmed bookings are properly handed over
- Track payments, deposits, booking details and customer requirements
- Keep customer communication clear, timely and professional
- Support simple outreach to warm leads, previous enquiries and existing contacts where needed
- Help maintain the sales pipeline tracker and provide regular updates to management
- Support post-visit follow-up and feedback collection
- Assist with general sales and events administration
What we are looking for
- Previous experience in sales coordination, events coordination, group bookings, hospitality, attractions, venues or leisure
- Strong organisational skills and attention to detail
- Confident written and verbal communication
- Comfortable speaking with customers, schools, parents, group organisers and event contacts
- Ability to manage multiple enquiries at the same time
- A proactive approach to follow-ups and administration
- Good working knowledge of Excel / Google Sheets or similar tracking tools
- Comfortable working in a fast-paced visitor attraction or hospitality environment
- A positive, hands-on attitude and willingness to support the wider team
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Nice to have
- Experience working with schools, birthday bookings, group visits or venue hire enquiries
- Experience using a CRM, booking platform or ticketing system
- Previous experience in museums, attractions, immersive experiences, hospitality or events
- Basic understanding of commercial targets, conversion and pipeline tracking
What success looks like
Success in this role means that enquiries are answered quickly, follow-ups are not missed, bookings are properly tracked, customers receive clear information, and the operations team has everything needed to deliver a smooth visit or event.
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