Metropolitan Gaming
Sales and Events Executive
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About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also:
- Service charge and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for a Sales and Events Executive to proactively drive sales, events and bookings into the venue. Manage all booking and event enquiries that come into the venue. Manage and coordinate sports, events and experience packages held within the venue.
Main Responsibilities
- Work with HVC BDM Manager and implement sales plans for each area of the venue.
- To achieve proactive and reactive sales targets set.
- Proactively seek new business opportunities with the local area for the venue.
- To be proactive in driving brand awareness for the venue.
- Manage and convert incoming enquiries into bookings.
- Initiate, maintain and grow B2B relationship.
- Implement a variety of new business initiatives to drive sales.
- Keeping a close eye on your competitor’s sales activity and utilise learnings where appropriate.
- Handling all in-bound email and telephone enquiries for sports, experience package & events enquiries and have accurate answers on availability and suitability.
- Maximise sales opportunities for all events, such as up-selling packages, in addition to chasing provisional bookings to increase conversion rates.
- Manage the daily administration associated with the job role to include event diary management, payment processing, coordination of event information from the client to the operations team and to provide effective administrative support from the start to the finish of an event.
- Produce function sheets for all events within the casino, in time for weekly communications meeting. To further update function sheets with any changes which may occur and to update all department managers accordingly.
- To update all reports and paperwork associated with all events.
- To update all company systems associated with all events within the casino including: Easy Pre-Orders and Bookatable.com.
- To produce the clients with appropriate paperwork including on-line contracts, invoices, credits and payment processing.
- Working closely with all departments, including liaising with the F&B, Head Chef and Casino Managers, to ensure the success of all events within the casino.
- To provide the F&B Manager with creative input for the ideas of upcoming internally hosted events.
- To show prospective clients the area(s) assigned for corporate events. To undertake site visits in a professional and customer-focused way.
- To maximise sales opportunities and control costs within the budgetary guidelines. Coordinate event information from the client and provide effective administrative support from the start to the finish of an event to create computerized records of all enquiries, bookings and events.
- To assist with sourcing appropriate acts and entertainment for all available areas within the premises.
- Holding weekly communication meetings.
- Liaise with the Head Chef and all departmental managers for bespoke bookings and special requests from customers.
- To work towards achieving departmental and individual revenue targets to drive the event revenue income.
- To assist the management team with the Health & Safety aspects of large-scale events and offer support with risk assessments and legal obligations.
- To coordinate suppliers, handling client queries and troubleshooting on the day of events to ensure all runs smoothly.
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In addition to the duties and responsibilities listed above, the job holder is required to perform such other duties as may be assigned by management from time to time.
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Service Behaviours
Our Sales and Events Executives are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK.
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Sales and Events Executives will spend a large portion of their shift on their feet working directly with the public.
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