Currys plc
Sales and Recoveries Associate
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Role overview: Sales and Recoveries Associate
Location: Newark
Site: Newark Distribution Centre
Job Type: Permanent
Working Hours: Full Time
Grade: 2
Salary: 31,000
Shift Pattern: Monday to Friday, 8 - 4 pm (37.5 contracted hours)
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
You’ll be working at one of the leading repair centres in Europe, helping us recover value from products while supporting an efficient and cost-effective operation. As part of the Customer Repair Centre management team, you’ll lead and support the day-to-day Sales & Recoveries operation within the Spares Purchasing team, making sure resources are used effectively, targets are achieved and our customers remain at the heart of everything we do.
Role overview:
As part of this role, you'll be responsible for:
- Leading, supporting and motivating the team to deliver against business standards, Sales & Recoveries KPIs and objectives in a fast-paced, target-driven environment.
- Managing day-to-day team resources, making sure colleagues are allocated effectively to complete tasks within agreed timescales, processes and procedures.
- Supporting great customer outcomes, resolving queries and escalations while building positive relationships with colleagues and customers across the business.
- Driving operational standards and colleague development, providing regular feedback and coaching while ensuring processes, documentation, security, health & safety and relevant compliance requirements are followed.
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You’ll bring a collaborative approach, strong organisational skills and the ability to lead others in a busy operational environment. An understanding of people management, coaching, health & safety, waste management or environmental policies would be beneficial, but you’ll have opportunities to develop your knowledge in the role.
You will need:
- Experience of working effectively as part of a team and the ability to lead, motivate and support others.
- The ability to allocate and manage team resources effectively while working in a fast-paced, target-driven environment.
- Strong communication skills, with the ability to build positive relationships across different areas of the business.
- Customer-focused approach with the ability to support the resolution of queries and escalations.
Desirable:
- Strong Microsoft Office skills, alongside good communication and organisational skills.
- GCSE English and Maths or equivalent/higher qualifications, with a focus on your own performance and continued development.
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Benefits:
You'll find a host of benefits designed to work for you, including:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme for permanent colleagues
- A range of wellbeing initiatives to support you
- Colleague discounts on the latest technology
- Opportunities to learn, develop and progress your career
- A supportive team environment where your contribution can make a real difference
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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