Main responsibilities

Sales and customer development

• Manage incoming sales enquiries by telephone, email and other communication channels.
• Follow up with prospective customers and convert sales opportunities into orders.
• Build and maintain strong relationships with prospective and existing customers.
• Identify opportunities to upsell and expand existing customer accounts where appropriate.
• Understand customers’ farming businesses and explain how Nofence can meet their grazing and livestock management needs.
• Maintain accurate and up-to-date customer information, sales activity and opportunities within the CRM system.
• Work collaboratively with the wider Sales team to support sales targets and business growth.

Customer support

• Respond to customer enquiries and support requests by telephone, email, the ticketing system and other relevant tools.
• Provide clear, practical guidance to help customers use their Nofence system effectively.
• Maintain regular contact with customers and contribute to a high level of customer satisfaction.
• Record support cases accurately and ensure that issues are followed through to resolution.
• Identify and escalate complex or unresolved technical issues to the relevant Product and Engineering teams.
• Help identify recurring customer issues and share feedback to support improvements to our products and services.
• Contribute to collecting and reporting information on product performance and customer experiences.

Teamwork and continuous improvement

• Share knowledge, customer feedback and information with colleagues across the UK, Ireland and international support teams.
• Contribute to the development of our Sales and Support processes as the business grows.
• Work collaboratively with colleagues across the organisation on projects and initiatives.
• Support agricultural shows, demonstrations and other events, including occasional travel to customer farms.
• Be flexible and willing to assist with other reasonable tasks that support the needs of the business.

About you

We are looking for someone who is enthusiastic about agriculture, enjoys working with people and is motivated to help customers succeed.

You will ideally have:

• Experience in sales, customer service, customer support or a similar customer-facing role.
• An understanding of agriculture, livestock, grazing or pasture management. Practical farming experience would be an advantage.
• An interest in technology and the ability to learn new products and systems.
• Excellent written and spoken English.
• Strong communication and relationship-building skills.
• Good organisational skills, with the ability to manage multiple enquiries and follow-ups.
• Confidence using CRM systems, email and other digital tools.
• Relevant qualifications in agriculture, business, sales or a related field would be beneficial. However, practical experience, enthusiasm and a willingness to learn are equally important.

The qualities we value

The successful candidate will be:

• Self-motivated: able to take ownership of tasks and work independently.
• Customer-focused: committed to providing helpful, reliable and professional service.
• Organised: able to prioritise work, maintain accurate records and follow through on commitments.
• A strong communicator: confident speaking with farmers and colleagues from different backgrounds.
• Adaptable: comfortable working in a growing business where priorities and processes may evolve.
• Collaborative: willing to share knowledge, support colleagues and contribute to the success of the wider team.
• Passionate about agriculture: interested in helping farmers improve their businesses through technology.

What we offer

At Nofence, you will have the opportunity to join an ambitious international business that is changing how livestock are managed. We are passionate about product development, animal welfare, farmer wellbeing and sustainable agriculture.

You will work with a supportive team, gain in-depth knowledge of innovative technology and have the opportunity to make a meaningful contribution to our UK and Ireland operations.

As the company grows, there will be opportunities to develop your skills, take on new responsibilities and help shape the way we work.

Our UK employment package, including salary, pension, annual leave and other benefits, will be discussed as part of the recruitment process.

About the application

Are you ready to change pasture?

At Nofence, we believe that a diversity of experiences, perspectives and ideas helps us build a stronger business. We welcome applications from people with different backgrounds and experiences who share our enthusiasm for agriculture, technology and customer service.

Nofence is an equal opportunities employer and is committed to providing a fair and inclusive recruitment process.

Please submit your application through the advertised application portal. In line with applicable data protection regulations and our data protection practices, we are unable to accept or process applications received by email. Applications will be reviewed on a rolling basis, and we look forward to hearing from you.