Sales and Support Specialist

Position Overview

This position will be responsible for developing rapport with our in-bound PXG customer base and assist with sales consultations, order inquiries and scheduling club fitting appointments. The ideal candidate will be accustomed to building strong customer relationships and demonstrate success in converting prospects to conversions.

Responsibilities:

• Manage inbound calls, emails and live chat enquiries in a professional, confident and timely manner; articulate the PXG story and provide 5-star customer service and follow-up.
• Actively consult, cross-sell and up-sell across all customer interactions to maximize sales opportunities, revenue and profitability.
• Provide “first contact” resolution by actively listening to customers and responding effectively to their needs.
• Assist with outbound campaigns to maximize sales opportunities.
• Accurately process customer and internal orders, take payments and arrange returns.
• Update customers on promotions and incorporate relevant details into regular customer conversations.
• Conduct telephone fitting consultations, accurately recommending the best possible equipment for each customer.
• Recognize, document and alert Call Centre & Sales Operations Manager to trends and opportunities identified through customer interactions.
• Capture, document and update customer interactions via the in-house CRM, including PXG for Heroes sign-up and supporting Heroes with their discounts and purchasing process.
• Develop strong partnerships with the internal fitting team and green grass accounts to arrange fittings.
• Maintain strong product knowledge and stay up to date with new products, technologies, promotions and relevant PXG information.
• Occasionally and, where appropriate, provide optional support at events and activations where PXG has a presence, assisting with customer engagement, product support and lead generation.
• Perform other related duties as needed.